A service writer supports a service manager and assists in the daily operation of the service department by maintaining records and documentation associated with servicing of equipment.
What responsibilities will I have?
- Answer phone calls in the service department and waits on customers at the service counter
- Assist in scheduling work, answering questions and advising on repairs within established guidelines
- Communicate with customers on additional repairs needed and obtains approval
- Start repair orders, enter tech notes and parts on orders, review for accuracy and obtain service manager approval before finalizing
- Process warranty claims including computation of charges and filing with the correct manufacturing company in a timely, accurate manner; follow up to be certain that claims are paid
- Assist service manager in coordinating special promotions, clinics and other departmental events
- Generate reports and completes other paperwork as requested
- Review technician time postings for accuracy and assists time reporting
- Assist customers with picking up, dropping off, loading and unloading equipment
- Coordinate transportation for equipment coming and going between the dealership and customer sites
- Work with delivery drivers and third party vendors to assure timely pickup & delivery
- Assist the service manager in assuring that the shop is in compliance with governmental regulations, safety guidelines, company policies, and up-to-date on manuals and other resources
What education and training is required?
A high school diploma is required. Technical knowledge of agriculture or construction equipment is a plus which may be obtained through an associates degree.
To pursue a career as a service writer:
The following high school courses are recommended: agricultural education, mathematics, business courses and computer courses.
Where can I work?
Service writers are employed by equipment dealers or other mechanical service provider.
Future Job Market / Outlook
The future outlook for a service writer will be good over the next five years.
Suggested Professional Organizations and Associations
- North American Equipment Dealers Association
- Regional Equipment Dealer Associations
- National FFA Alumni Association