Position Overview

About The Andersons Inc.
The Andersons Inc. is a diversified company rooted in agriculture that conducts business in the agribusiness and renewables sectors. Guided by its Statement of Principles The Andersons is committed to providing extraordinary service to its customers helping its employees improve supporting its communities and increasing the value of the company. For more information please visit www.andersonsinc.com.

Our Customer Service Representatives are responsible for providing extraordinary customer service by using a working knowledge of company products and programs corresponding effectively in all customer interactions working closely with team members and internal stakeholders and fulfilling administrative duties associated with the role.

Key Responsibilities

• Provides timely and accurate information to incoming customer order and product knowledge requests.
• Processes customer orders/changes according to established department policies and procedures.
• Performs administrative functions related to orders and serving customers. Depending upon assigned location those functions could include loading tickets weighing inbound trucks preparation of correspondence systems and documentation maintenance inventory basic shipping/receiving administration basic accounting duties preparation of invoices price quotes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Confers with sales production shipping warehouse and/or carrier to assure order fulfillment is optimized.

What is expected of you and others at this level

• Has developed knowledge and skills through job related training or considerable experience
• Often entry level for those with work experience in relevant areas
• Works within established procedure with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations; assesses each using standard procedures and makes sound decisions

Minimum Qualifications & Skills

• High School Diploma or GED equivalent required
• 2-5 yearsâ relevant experience required

Benefits

We value our team members and offer a comprehensive benefits package including:

• Paid Time Off including Accrued Vacation Floating Holidays Sick Time and more
• 401k with employer matching
• Medical Dental and Vision insurance plans
• Disability insurance
• Life insurance coverage

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols policies procedures and consistent with the spirit and philosophy of The Andersonsâ Statement of Principles.