Under the daily direction of the Distribution Center Manager, the employee performs various duties related to parts and machine distribution including picking, packing, shipping, receiving, and related documentation.

POSITION EXPECTATIONS

• Solve customer requests and needs with required urgency
• General understanding of agriculture machinery, the Kuhn North America product lines, and all replacement parts needs.
• Receive, stock, and ship both parts & machines using established systems and resources.
• Helpful and favorable image of Company
• Confidentiality of Company information

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Assist customers (via phone or walk-in) with basic parts and machine orders. 
• Review pick tickets for parts availability and location of available parts.  Forward any availability or inventory issues to Distribution Center Coordinator.
• Select and pack parts shipments utilizing computer generated pick tickets.  Visually inspect final product for conformance to established quality standards.  Verify piece count for inventory.
• Select the best method for shipping parts to customers and expedite shipments.
• Track shipments as requested.
• Receive parts and machines from Kuhn manufacturing locations, vendors, or other distribution centers and place in assigned inventory location.
• Complete required machine and parts shipping and inventory documentation.  Report any discrepancies.
• Perform related material handling duties.  Operate forklift to transport and store materials, machines & parts.
• Participate in the Company’s team process to develop and improve customer service.  Continually strive to find better ways to complete tasks and be the best in the industry.
• Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience - The individual must have a high school diploma or GED.  Knowledge and experience in the areas of customer service, inventory, and farm equipment is preferred.

Language Skills - Ability to read and comprehend written instructions, blue prints, parts documentation, technical manuals, and short correspondence.  Ability to write standard parts & machine documentation.  Ability to communicate with dealers, customers, and other employees to gather and share information and solve problems.  Requires good telephone skills.

Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  Ability to take responsibility for the result of the decision.

Certificates, Licenses, Registrations – Requires the ability to obtain a forklift driver’s certificate.