Job Description:

The Service Writer creates, manages, and invoices all customer and internal work orders as well as administers, processes, and authorizes warranty claims based on the manufacturer / supplier’s criteria. The position works closely with the CWHC Service Department Lead(s) and Dealership After Sales Department to coordinate and organize Service Department administrative duties to assist in growing dealership Service Department profitability.

• Accurately completes documents required to process work order claims and forwards them to the customer and manufacturer / supplier; conducts follow-up to completion.  
• Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment.
• Opens and closes customer, internal, and warranty work orders in a timely manner.
• Regularly reviews and follows up on work orders and claims to obtain prompt payment.
• Reviews technician time to ensure all time is approved by management and submitted to payroll in a timely manner.
• Reviews all work orders and prepares them for final review by the Service Manager. Ensures accuracy in parts, stories, time segments, highlights any potential discrepancies for the Service Manager’s final review.
• Processes warranty work orders for submission in accordance with company and manufacturer guidelines.
• Responsible for the verification of manufacturer or supplier’s criteria for warranty. 
• Ensures that amounts claimed correspond to the criteria of the manufacturer / supplier. 
• Responsible for the authorization and timely release of all warranty claims for dealership.
• Analyzes claims denied by the manufacturer / supplier and, if applicable, resubmits timely.
• Completes supplemental claims to ensure maximum warranty recovery.
• Reviews claims exceeding the last labor date required by the manufacturer.
• Provides accounting with documents required to process corresponding paperwork (amounts received, payments, and credits for warranties).  
• Reviews and completes goodwill agreements as approved by Service Department Lead(s).
• Ensures that defective parts are returned to the manufacturer / supplier in a timely manner.
• Responsible for the timely processing of all Claim Discrepancy Reports (CDR). 

Your profile:

• High school diploma or equivalent, required.
• 5+ years’ job-related experience, highly desired.
• Excellent customer service skills.
• Proven exceptional written and oral communication skills.
• Proficient with the usage of Microsoft Office Suite.
• Strong attention to detail & well organized.
• Strong ability to multi-task and follow through with defined tasks.
• Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships.
• Strong English language skills, required.
• Working knowledge of CLAAS machinery, a plus.
• Farm background highly desirable.
• Valid driver’s license with a verifiable safe driving history / ability to safely operate a motor vehicle.
• Ability to travel as needed, may require some overnight travel and weekend or evening work.