Job Title:
Service Coordinator - CLAAS North Dakota
Location:
Jamestown, ND, Midwest United States,
USA
Company:
CLAAS
Industry Sector:
Agribusiness
Industry Type:
Equipment, Manufacturing and Technical
Career Type:
Specialists
Job Type:
Full Time
Minimum Years Experience Required:
2
Salary:
Competative
Job Description:
Job Description:
The Service Coordinator provides the first line of support to our customers for all support related inquiries. In this role, the Service Coordinator successfully diagnoses and triages customer’s in-bound communication and coordinates with a fleet of Field Service Engineers to provide a swift resolution for the customer.
- Acts a first customer contact in the event of a breakdown, service and / or parts requests.
- Provides initial troubleshooting / diagnoses for technical issues for CLAAS equipment over the phone.
- Responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service between customers and Field Service Engineers.
- Provides logistical support to Field Service Engineers in scheduling field repairs including coordination of required parts to complete work orders.
- Closes work orders, invoices customers, and handles customer inquiries for quotes and invoices.
- Responsible for the life cycle of service order (creates, edits, completes, and invoice service orders).
- Effectively and efficiently uses resources such as digital CLAAS’ After Sales Tools to determine and diagnose issues on CLAAS equipment.
- Reconciles various Customer Relationship Management (CRM) and Dealer Management System (DMS) reports on a monthly basis.
- Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technician’s schedules for materials ordered, billing, and voided tickets.
- Supports after sales business in processing and submitting warranty claims to CLAAS of America Inc. (COA).
- Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
- Demonstrates regular and punctual attendance at the assigned work location.
Your profile:
- Bachelors’ degree or equivalent experience in Business Administration or Ag related field preferred.
- 2-5 years’ in field work related experience, a must; Prior experience with CLAAS equipment highly desirable.
- Excellent technical communication skills in both written and oral form.
- Expert level understanding of North American harvesting technology.
- Expressed strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
- Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
- Uses technology with efficiency, including Microsoft 365 and CRM platforms.
- Must be able to meet deadlines and handle a high volume workload in a fast-paced environment.
- Customer focused - Ensures best customer service and satisfaction through empathetic and swift action to find solution for customers.
To apply please click on APPLY TO THIS POSITION
Job Post Date: 06/05/24
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