• Must be able to read, analyze, and interpret written procedures and reports.

• Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.

• Must be able to deal effectively with different personalities.

• Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to sit at a desk or computer terminal to perform writing, and keying/typing information.

• High school graduate or equivalent.

• Fluent in English, both verbal and written. Bilingual preferred, not mandatory.

• Good communication skills on the telephone, two-way radio and with the general public .

• Must possess good computer skills including knowledge of MS office.

• Must possess good mathematical skills.

• Strong customer service orientation required , including the ability to effectively respond to telephone calls and customer inquiries.

• Must have strong organizational skills with the ability to prioritize multiple assignments.

• Process calls from our salesmen , customers and other branch locations for orders of materials.

• Take orders, process and prepare for pickup or delivery. Complete in an accurate and timely matter to ensure satisfactory billing.

• Coordinate shipments of various products with trucking companies.

• Coordinate transfers of products between branches and main site.

• Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads.

• Inventory tracking and control.

• Operate truck scale and complete weight tags, bills of lading and hazardous materials shipping papers.

• Answer telephone and computer inquiries about product orders.

• Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public.

• Conduct physical inventory counts of products stored in warehouses and bulk storage areas.

• Calculate total quantities of products by weight and/or volumetric measurements.

• Performs receptionist duties as needed by responding to calls and visitors in a professional manner.

• Process incoming and outgoing mail, order and maintain office supplies, maintain computer and other hard and soft filing systems.

• Operate truck scales and complete weight tags and shipping papers.

• Use standard office equipment; Fax machines, postage machines, copier machines, etc.

• Provide backup and assistance to other dispatchers and/or receptionist , answering phones.

• Extended hours and flexible schedules a requirement during the busy season.

• In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $22.55 - $26.29 . Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits, https://bit.ly/3S8aDCj

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