For decades, Roberts Farm Equipment has been unique in the farming community aggressively cutting edge, and unapologetically committed to old-fashioned ideas of customer service.

 

Robert’s Farm Equipment is a family-owned and operated business that serves the community and many family farms, we think of ourselves as being all in the family. We sell some of the finest products in the market, but our customer service is second to none. It's who we are.

 

Our business remains very rooted from the past generations of Robert’s values and vision for service and community. While we’ve grown and experienced change, those timeless values have been our bedrock—and the reason the link between our company, the community, and our customers has remained so strong.

 

Robert’s Farm Equipment is seeking a qualified Manager of Sales Operations to provide strategic leadership and oversight to Sales departments at our 7 locations.  Reporting to the Director of Operations, the Manager of Sales Operations is responsible for leading a team of Branch Managers, overseeing inventory and managing all departmental activities to achieve company revenue growth targets. The Manager of Sales Operations is responsible for overseeing, planning, and implementing processes and projects related directly and indirectly to the Sales team. 

 

• Completion of high school or vocational equivalent

• University degree or college diploma in Business Administration with a specialization in Sales and Marketing or a related field is preferred

• Completion of a formal business management training program is considered an asset

• Previous experience in a senior management role is required

• A minimum of 5 years of experience in a direct sales environment 

• Must have an extensive knowledge of Agricultural/Construction practices and equipment

• Extensive knowledge of the full cycle sales process

• Thorough understanding of business processes, strategies and methodologies

• Must be comfortable preparing and delivering persuasive sales presentations

• Competent in the use of a Customer Relationship Management (CRM) tool (ie. Salesforce) to develop sales and salespeople

• Must be comfortable with current technology, proficient with the following computer environments: Microsoft Office (including Outlook), Internet Explorer and Google Chrome Browsers

• Experience with CDK Business System is considered an asset

• Knowledge of the Occupational Health and Safety Act and Industrial Establishments Regulation and all other related Health & Safety legislation is required

 

• Excellent leadership and management skills

• Proven sales skills and a commitment to sales systems and objectives

• Ability to resolve conflicts and problems

• Sound prioritization, initiative and time management skills

• Must be highly organized with the ability to multi-task

• Ability to ensure confidentiality of team members, company information and customer information

• Demonstrates a professional demeanor, respect and commitment to service excellence

• Demonstrates leadership and commitment to company’s Diversity, Equity & Inclusion strategy

• Ability to work cohesively with employees and managers as part of a team

• Ability to work efficiently and effectively under pressure with simultaneous deadlines

• Must have a valid driver’s license

 

• Leading and managing Branch Managers in area of responsibility including but not limited to; performance management, discipline and assigning work.

• Evaluating Branch Managers’ performance on an ongoing basis based on job specific requirements and the achievement of department goals. Identifying performance gaps and addresses through coaching, training and/or performance improvement planning.

• Developing annual forecast and budget for sales department

• Involved in the recruitment and selection of sales staff.

• Ensuring sales staff are onboarded with appropriate training plan. 

• Communicating regularly with Director of Operations regarding equipment management.

• Working directly with brand partners to ensure strong business relationships.

• Monitoring equipment inventory to ensure assets are in saleable condition.

• Managing equipment inventory, orders and sales programs to maintain targeted market share performance and profitability.

• Managing and tracking aged and under-utilized machines, and develop plans to move out unwanted inventory. Approves transfers.

• Promoting effective teamwork and communication amongst Branch Managers and facilitating monthly team meetings.

• Assisting Branch Managers in resolving escalated conflicts with sales employees and customers. 

• Regularly visiting relevant store locations in order to ensure optimal Sales operations.

• Working with Product Specialist and in collaboration with the Branch Managers on customer follow-ups and demo programs.

• Working with Marketing department to establish marketing campaign strategy.

• Examining new and used inventory in order to identify what is becoming interest bearing in collaboration with the Director of Finance Operations and Director of Operations.

• Reviewing monthly department performance with Director of Operations and Director of Finance Operations. 

• Ensuring that appropriate communications take place throughout the locations by participating in regular open-book meetings, encouraging an open-door policy, and proactively seeking feedback from team members.

• Fostering an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.

• Maintaining a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. 

• Ensuring that company and branch reputation and image in the community is consistent with company Core Values

• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.

• Following all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

• Proactively seeking and participating in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

• Performing all other duties as assigned in a professional and efficient manner.

 

If the successful candidate does not currently live within commuting distance to our store locations, this position will require relocation to Grey, Bruce, Huron, or Wellington county. This relocation will enable the candidate to work closely with local teams and customers, ensuring they have an impact in a rural regions known for their natural beauty and close-knit culture. Grey, Bruce, Huron, and Wellington counties all offer the option of a peaceful, scenic lifestyle with affordable housing, vibrant community life, and easy access to outdoor activities like hiking, beaches, and local events. Robert’s Farm Equipment employees who have also relocated to the local area, appreciate the work-life balance that comes with living in a rural community, with less commuting stress and more time to enjoy nature and family life.

 

 

RFE offers competitive total rewards package, including a company vehicle, flexible group benefits, RRSP/TFSA matching, employee discounts and more.