Dairy Management Specialist

Posting Number: PG193549EP
Internal Recruitment: No
Working Title: Dairy Management Specialist
Anticipated Hiring Range: Commensurate with Experience ($60,000 - $72,000)
Work Schedule: Monday - Friday (40 hours per week)
Job Location: Raleigh, NC
Department: Dairy Records Processing

About the Department
Dairy Records Management Systems (DRMS) is a leading provider of herd management information solutions and software, serving ten thousand dairy farmers across 48 states and Puerto Rico. Partnering with Dairy Herd Improvement Associations (DHIAs), we deliver cutting-edge desktop, mobile, and cloud-based solutions for on-farm management and data analysis. Our innovative applications support dairy producers in managing their herds efficiently to ensure high-quality product output and profitability.

Essential Job Duties
We are seeking an experienced Dairy Management Specialist to provide independent leadership and support to dairy farmers and industry workers. The ideal candidate will enhance our services, ensuring they adhere to sound dairy science principles, and effectively address the needs of our users. This role involves direct interaction with dairy producers, coop field technicians, and consultants, offering both technical support and educational guidance.

Essential Job Duties:
• Lead the delivery of support to dairy farmers and industry workers in using herd management practices.
• Identify and specify potential improvements in practices, ensuring adherence to dairy science principles.
• Develop and enhance technical and educational documentation applying dairy science principles.
• Teach proper herd management practices to dairy producers and industry members through various educational formats.
• Provide support to dairy producers, coop field technicians, and consultants; log all communications in company CRM.
• Analyze routine and unique situations to determine practical solutions.
• Explore existing practices and suggest methods for improvement.
• Conduct background research to inform development and problem-solving.
• Maintain a knowledge base for effective future responses.
• Gather information on new practices to assist in the development of new solutions.
• Collaborate with team members to deliver innovative solutions and adapt practices to new scenarios; advise on areas of expertise.
• Document conditions for future application reference.
• Manage projects requiring independent research and exercise judgment on actions and decisions.
• Conduct online and on-farm educational sessions on best practices and features.
• Periodically represent DRMS at industry trade shows.

You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Other duties as assigned

Qualifications
Minimum Education and Experience

• Relevant Master's degree and minimum of 1 year of experience OR
• Relevant Bachelor's degree and minimum of 3 years of experience OR
• An equivalent combination of education, training and experience.

Other Required Qualifications

• Must reside in or be willing to relocate to North Carolina
• Strong knowledge of dairy science and dairy herd management software
• Ability to determine potential causes of technological problems in on-farm dairy management software
• Ability to communicate effectively with dairy farmers to identify and implement technological solutions to management challenges on dairy farms
• Ability to identify potential solutions that can be addressed by adjustments in software
• Ability to describe adjustments to software that deploy proper dairy science to software developers
• Ability to translate dairy science requirements into software technical features
• Ability to collaborate with software development and QA teams
• Ability to test the appropriateness of dairy content in new software features
• Ability to assess requirements and advise management and internal staffers
• Ability to diagnose problems and identify solutions
• Ability to teach how to apply software solutions to dairy management problems
•Ability to provide documentation needed to support other staffers
•Ability to oversee customer relations
• Excellent oral and written communication skills
• Ability to periodically travel to provide training or technical support to customers

Preferred Qualifications

• Two years of progressive experience in providing software support to farmers
• Two years of on farm experience using dairy herd management software
• Strong data management perspective
• Experience as decision maker for teams
• Strong experience using Microsoft Office

Required License(s) or Certification(s): n/a
Valid NC Driver's License required: No
Commercial Driver's License required: No

Position Details
Position Number: 00046831
Position Type: EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0
Appointment: 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events: Mandatory - Medical Emergencies
Department ID: 110705 - Dairy Records Processing

AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact us to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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