The Parts Customer Service Assistant performs a variety of administrative duties to assist in the daily operations of the Parts Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize the Company s Automated Call Distribution (ACD) System to assist dealers with order shipping status information, enter dealer orders in the ERPK system, fax copies, and satisfy other miscellaneous dealer and customer requests.
• Invoice dealer orders and reassign backorders to other distribution centers, when appropriate.
• Issue credit memos, as approved by manager.
• Coordinate the return and credit portion of dealer terminations.
• Process dealers return requests and generate documentation.
• Generate customs paperwork for international small pack shipments and LTL shipments to Canada.
• Reconcile paper and electronic carrier invoices.
• Administer Annual Stocking Program.
• Monitor direct shipments from France and invoice dealers.
• Work with Product Support personnel to administer Technical Improvement Program campaigns.
• File and maintain customer service documentation (shipping advices, RGA paperwork, faxes, shipping forms, etc.) as required.
• Reconcile cycle counts and submit reports to the Accounting Department for each distribution center.
• Cross train Parts Customer Service Assistant duties, as assigned by manager
• Serve as shared backup for the telephone and lobby reception function when full-time Operations Assistants/Receptionists are unavailable.

Education and/or Experience

• A high school diploma or GED
• Experience in word processing (Microsoft Word)
• Spreadsheet applications (Excel)
• Internet and e-mail is required
• Experience with various business systems
• Administrative Assistant Associate s Degree is preferred but not necessary.