The Dealer Development Assistant provides administrative and clerical support to the dealer network by maintaining accurate records, processing dealer requests, and assisting with programs that promote business development and customer satisfaction across the U.S. and Canada.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• CRM Management: Maintain accurate customer records in KUHN's Customer Relations Management (CRM) database through address verification, merge of duplicates, enter/upload of data.
• Warranty & Registrations: Monitor product registrations. Work with territory managers and dealers to ensure retailed machines are registered; review and clear verification flags, process requests for warranty card deletions (research and communicate actions to accounts receivable, credit, and sales support).
• Survey Administration: Support Customer Post Purchase and Machine Performance surveys, including mailing, data entry, scanning, uploading to SNAP, disseminating surveys for follow up by the field and other departments, etc.
• Sales Program Support: Coordinate data entry of sales retail and stocking programs. Assist in creating summaries for regional and territory managers' evaluation of dealer performance.
• Extended Warranty Administration: Process Protect + requests from dealers (invoice, update SCG, track usage).
• Dealer Communications: Assist in maintenance of dealer email contacts (follow up and correct email addresses that were undeliverable).
• Dealer Qualification: Assist with dealer qualification, including communication of qualification to field and channel management personnel for follow up actions.
• Finance Programs: Review retail finance monthly reports (from DLL, Meridian OneCap), analyze and report usage (products financed, dealers using finance program, percentage retailed with KUHN Finance, etc.).
• Research distribution networks of other suppliers and update existing Excel spreadsheets as requested.
• Promotional Support: Process department Requests for Purchase (RFP) for merchandise, submit orders to the vendor and track RFPs to provide Accounting with a monthly summary of charges to be applied against the applicable department budgets. Administer Dealer Event Promotion Kit program by processing requests, tracking and distributing kits.
• Forms: Maintain, update, and post dealer and company forms, as needed.
• Channel Management Support: Order and ship starter kit materials and communicate shipment information to with territory manager or dealer.
• Complimentary Employee Apparel Program: Support distribution of employee apparel, track wear test items and collate feedback for specialist and managers

Education and/or Experience - An Administrative Assistant associate's degree or equivalent experience. Proficient in Microsoft Office 365, CRM systems, Adobe Acrobat, Internet research, mapping tools, and survey platforms. Knowledge of the agricultural industry is preferred.