Description
Farm Credit Services of Mandan is hiring a full-time Customer Service Representative in our Mandan branch. We are a member-owned cooperative committed to serving rural America.
This position is responsible for providing a variety of clerical functions needed to support the branch's credit and related services operations for the benefit of our customers.
Indicators of Success
- Excellent communication and customer service skills
- Strong ability to work well within a team
- Attention to detail
- High level of confidentiality and professionalism
Major/Essential Responsibilities
- Inputs data to prepare loan documents for loan approval and closing
- Utilizes systems to book loans and maintain accuracy of transactions
- Receipts payments and processes loan disbursements
- Provides support to association staff
- Completes correspondence for loan officers and verifies the accuracy of work completed
- Performs follow-up tasks and keeps reminders for loan officers to ensure adherence to loan conditions
- Provide exceptional customer service for contacts whether in-person, via phone, email, or other communication means
Qualifications
- Two-year post-secondary degree preferred
- One-year related experience preferred
- An acceptable combination of education and experience
- Previous loan processing experience is desired
Benefits
Farm Credit Services of Mandan offers a package of compensation and benefits programs that supports our efforts to attract, reward and retain qualified employees.
- Financial - Base + Incentive pay structure, up to 9% employer 401K contribution.
- Paid Time Off- Vacation, sick leave, dependent sick leave, paid holidays
- Health Benefits- Medical, dental, and vision plans; employer paid short and long term disability
- Health and Wellness- Health and wellness reimbursements, Employee Assistance Program
- Professional Development- On the job training, conferences and seminars, educational assistance program
- Community Involvement- Paid Volunteer Day, participation in community events
Our Values
- Relationship Driven- we value our customers, employees, and communities we serve.
- Teamwork- we work together for mutual success.
- Integrity- we consistently do the right thing for the right reason.
- Accountable- we deliver on our commitments to pursue excellence.
- Innovative- we embrace change to fulfill our vision and mission.
Email resume and cover letter to Mandan.HRDept@farmcreditmandan.com by September 13, 2024.
EEO / AAP - M,F, Veterans, Disability
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