Description

Farm Credit Services of Mandan is hiring a full-time Customer Service Representative in our Mandan branch. We are a member-owned cooperative committed to serving rural America.  

This position is responsible for providing a variety of clerical functions needed to support the branch's credit and related services operations for the benefit of our customers.

Indicators of Success

1. Excellent communication and customer service skills
2. Strong ability to work well within a team
3. Attention to detail
4. High level of confidentiality and professionalism

Major/Essential Responsibilities

• Inputs data to prepare loan documents for loan approval and closing
• Utilizes systems to book loans and maintain accuracy of transactions
• Receipts payments and processes loan disbursements
• Provides support to association staff
• Completes correspondence for loan officers and verifies the accuracy of work completed
• Performs follow-up tasks and keeps reminders for loan officers to ensure adherence to loan conditions
• Provide exceptional customer service for contacts whether in-person, via phone, email, or other communication means

Qualifications

• Two-year post-secondary degree preferred  
• One-year related experience preferred
• An acceptable combination of education and experience
• Previous loan processing experience is desired

Benefits

Farm Credit Services of Mandan offers a package of compensation and benefits programs that supports our efforts to attract, reward and retain qualified employees.

• Financial - Base + Incentive pay structure, up to 9% employer 401K contribution.
• Paid Time Off- Vacation, sick leave, dependent sick leave, paid holidays
• Health Benefits- Medical, dental, and vision plans; employer paid short and long term disability
• Health and Wellness- Health and wellness reimbursements, Employee Assistance Program
• Professional Development- On the job training, conferences and seminars, educational assistance program
• Community Involvement- Paid Volunteer Day, participation in community events

Our Values

• Relationship Driven- we value our customers, employees, and communities we serve.
• Teamwork- we work together for mutual success.
• Integrity- we consistently do the right thing for the right reason.
• Accountable- we deliver on our commitments to pursue excellence.
• Innovative- we embrace change to fulfill our vision and mission.

Email resume and cover letter to Mandan.HRDept@farmcreditmandan.com by September 13, 2024.

EEO / AAP - M,F, Veterans, Disability