IT Service Delivery Specialist

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Job Title: IT Service Delivery Specialist
Location: Shepparton, Vic, Australia

Company: Elders
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Job Type: Full Time
Salary: Competitive
Job Description: Nurture. Grow. Thrive.

Accepting a role with AIRR, a proud business partner of Elders, means you will be joining a team ready to support and grow your career. Much like the clients and communities we work with, you will experience, passion, dedication and resilience across all parts of our business. With the backing of such an iconic, essential business in the Australian landscape we are confident that you too will be proud to grow your career at AIRR.

About the role

We are looking for an IT Service Delivery Specialist to join the AIRR team on a permanent, full-time basis.

The IT Service Delivery Specialist is responsible for the effective delivery and support of all Elders' Information Technology end user services within the AIRR (Australia Independent Rural Retailers) business.

This role acts as the conduit between Elders IT, the IT Service Desk and the end user community to help enable a smooth delivery of IT Services.

Responsibilities

Support AIRR end users with effective IT service delivery, training and communications; hands on work and interstate travel will be required at times
Develop a strong understanding of AIRR and Elders digital platforms, how they function and interact with each other.
Effective maintenance of AIRR IT Register
Build and maintain effective relationships with AIRR and Elders stakeholders including AIRR user base and key IT suppliers
Support the operational change management process across all Service Providers to ensure minimal impacts to end users and maximum uptake of the change.

About you

To succeed at AIRR, you will have:

2+ years experience in an operational role delivering and supporting IT Services to End Users.
Ability to build and maintain effective relationships and work with many different stakeholders.
Good knowledge of end user computing hardware and software, specifically Windows 10 desktop, Microsoft O365, Mac/iOS, Mobile Device Management & remote monitoring.
Ability to work with key IT Vendors to deliver effective IT Services.
Strong initiative and sound judgement in resolving technical problems.
Business related qualifications in Information Technology
Valid drivers license.

About AIRR

AIRR is proud to be a part of Elders, Australia's most trusted agribusiness.

We invest in our staff to ensure everyone who joins AIRR is set up to succeed, from training and conferences to industry experts well within your reach offering support and guidance. When you join the AIRR team, you have the backing of an iconic Australian agricultural brand and a team of passionate individuals supporting and challenging you on your journey.

We are looking for the next generation to be part of something big and drive our future.

For a greater insight into AIRR, be sure to check out our website at www.airr.com.au

If you are ready to grow your career with AIRR, please click on 'Apply' today.

For more information call Carley Tranter 0n 0419 580 976 or visit our careers page.

Please note, applications may be shortlisted as they are received.

At Elders, we strive to create a safe environment where everyone can thrive. We aspire to do this by recognising talent, promoting inclusion and celebrating diversity. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Elders.

We will accept applications from all people with the right to live and work in Australia.

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To apply please click on APPLY TO THIS POSITION

Job Post Date: 06/21/24