Our client, a well-established exclusive agriculture equipment dealer, serving over 90 years, is seeking a Service Manager to oversee the safe, efficient, and profitable operation of the Mayfield, KY location.

The position of the Service Manager oversees service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

RESPONSIBILITIES:

• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable.
• Onboarding and job trainer for all service technicians.
• Onboarding trainer for all service clerks.
• Coordinates customer clinics, field days and related promotional events.
• Develops and retains key talent by maintaining individual development plans.
• Reviews work orders for completeness and accuracy prior to customer billing
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Ensures all departmental tools, equipment, and vehicles are in good working order

DESIRED PROFILE:

• 5-10 years of management experience is required.
• Mechanical/hydraulic, or electrical work experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Ability to lead others effectively.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to speak effectively one-on-one and within a group.
• Basic understanding of financial principles relative to Service Department operations.
• Familiar with John Deere and competitive products.
• Ability to analyze and interpret internal reports.

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