Provides internal and external technical support in the development and application of products, processing techniques, and resolution of problems. Under general direction, solves a variety of moderately complex problems. Supports sales by demonstrating technical applications knowledge of the product and/or technical solutions at the customer. Troubleshoot service, delivery and customer application problems Trains and educates customer on end-use applications. May assist in training sales force, distributors, customers and other internal clients. May develop product data, applications, value-in-use information, product literature and sales presentations. May evaluate, develop data for and assist in introducing new products. May perform failure analysis and determine root cause/corrective action.

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