The North America HRSC CIC Representative is a key role in the People Team Operation model. He/She is responsile for interacting with employees, managers and other stakeholders through chat and telephone, resolving doubts and redirecting queries.
Responsibilities:
- Processing requests from employees and managers on life-cycle events (hirings, terminations, promotions, salary changes, one-time payments and absences).
- Customer interaction through chat and telephone related to life-cycle management events.
Requirements:
- Fluent english and spanish.
- Customer interaction habilities.
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