ABOUT THE ROLE / PURPOSE

The Logistics Specialist has direct oversight and coordination of external logistics service provider activities and performance across Australia and New Zealand. This role is responsible for executing the logistics plan throughout the external logistics network and providing technical support, including SAP transactional activities that underpin logistics work processes.

KEY RESPONSIBILITIES:

• Prioritize and execute logistics operations to meet business needs using key methodologies and technologies.
• Lead and coordinate routine operational and performance reviews with key logistics providers
• Support DS&S goals across all transport and storage modes; investigate incidents and product damage, escalate appropriately, and prepare draft reports.
• Coordinate export activities from Australia with freight forwarders, customs brokers, and warehouse teams.
• Contribute logistics expertise to improve processes and procedures.
• Participate in business or functional initiatives that interface with logistics operations.

Operational Logistics

• Handle routine and ad-hoc logistics issues (e.g., damages, part cartons, repackaging).
• Monitor EDI and collaborate with global teams for resolution.
• Track On-Time Delivery metrics and liaise with logistics suppliers for follow-up actions.
• Maintain SAP system data related to transport routes and freight accruals.
• Record, maintain, and measure logistics KPIs as required.

Inventory Management

• Monitor and maintain inventory levels in line with LSP warehouse capacity.
• Collaborate with warehouse operations to ensure efficient storage, handling and distribution of goods.
• Ensure accurate inventory records at LSP warehouses.
• Implement strategies to minimize inventory carrying and obsolescence costs
• Coordinate with planning teams for timely restocking.
• Perform Goods Receipt and Goods Issue transactions within specified timeframes.
• Conduct weekly inventory accuracy checks and manage related metrics.
• Lead annual stock takes and reconciliation activities.
• Manage batch control, customer returns, and discrepancy investigations.

Order Fulfilment

• Ensure sufficient transport capacity with LSP companies.
• Oversee order processing and fulfilment operations.
• Guarantee timely and accurate shipment of customer orders.
• Resolve order-related issues and discrepancies promptly.
• Optimize freight costs while ensuring service levels and delivery schedules.

Warehouse & Carrier Relations

• Build and maintain strong relationships with suppliers and carriers.
• Support Procurement Logistics team in contract negotiations and service terms.
• Evaluate supplier and carrier performance; recommend improvements.
• Conduct supplier performance reviews and KPI meetings in collaboration with Procurement.

Logistics Coordination

• Facilitate product shipments and coordinate deliveries to customers.
• Plan and optimize transportation routes.
• Schedule shipments and deliveries efficiently.
• Monitor shipment status and address delays or issues proactively.
• Communicate effectively with all stakeholders regarding logistics status and potential issues.

Supply Chain Improvement

• Participates in logistics work process improvement sessions.  Within area of responsibility, identifies opportunities and assists in resolving productivity issues.
• Identifies opportunities to minimize cost-to-serve through process improvements. Proactively leads logistics initiative and projects in areas of expertise.
• Adds value to logistics work processes by participating in process improvement efforts through team activity and individual initiatives.
• Support the continuous improvement culture across the supply chain team.

Administrative

• Manage functional e-mailbox.
• Ensures that detailed operational procedures are kept up-to-date and aligned with the Logistics Manuals.
• Ensure Safety Data Sheet (SDS) distribution to warehouses.
• Oversight for invoices for logistics activities and coordinating the invoice payment arrangement for vendors.
• Prepare regular reports on logistics performance.
• Identify and escalate unplanned events or customer complaints in the system (S4/Salesforce)

Minimum Requirements: 

Qualifications:

• Degree (BS/BA/BCom) degree in Supply Chain, Business, Technical field

Experience:

• Minimum 3-5 years of experience in logistics, supply chain, or inventory management.
• Proven track record in coordinating logistics operations and managing third-party logistics providers.

Technical Skills:

• Proficiency in SAP or other ERP systems.
• Strong understanding of EDI processes and inventory control systems.
• Advanced Excel skills and familiarity with data analysis tools.

Analytical & Problem-Solving Skills:

• Ability to analyse logistics data and identify trends or issues.
• Skilled in resolving discrepancies and optimizing logistics processes.

Communication & Collaboration:

• Excellent verbal and written communication skills.
• Ability to work cross-functionally with internal teams and external partners.

Organizational Skills:

• Strong attention to detail and ability to manage multiple priorities.
• Capable of working independently and within a team environment.

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