GROWING WHAT MATTERS STARTS WITH YOU

Corteva Agriscience , the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.
 

#GrowWhatMatters

We're hiring for IT Service Delivery Intern - Rosslyn

Learn how you can be our voice in the conversation about the future of agriculture.

As IT Service Delivery Intern, you will be responsible for providing multi-channel IT support and ensuring seamless technology experiences for Corteva employees. You will assist in managing local IT infrastructure, supporting system implementations, and driving user adoption of IT solutions. By resolving technical issues, collaborating on projects, and acting as a super user, you will help deliver efficient, reliable IT services that empower our teams and enhance productivity.

You Will Be Part of Growing Team

You will join a dedicated IT Service team, ensuring reliable technology and support for Corteva employees. Our team manages local infrastructure, drives adoption of IT solutions, and delivers seamless user experiences that keep our business connected and productive.

Your Challenge:

1.As an infrastructure and technology expert they contribute by:  

• Executing all local IT operational activities: infrastructure, computers, end user computing, telecom etc.  

• Supporting the delivery of the local field services teams. 

• Supporting the implementation of IT systems and projects.  

• Support the implementation of local IT projects. 

2. As a builder they contribute by:  

• Collaborating with employees to understand employee needs and identifying technology solutions that enhance the employee experiences.  

• Monitoring KPIs and user satisfaction and developing action plans to address areas needing improvements. 

• Driving the adoption of a multi-channel experience including tools and capabilities around the Service Desk. 

• Ensuring efficient, effective, and aligned IT operational processes at Corteva. 

3. As an operator they contribute by:  

• Functioning as a super user, carrying out user training, changing management and ensuring regular IT communication at local levels. 

• Acting as an escalation point and driving issue resolution by managing the interaction across IT teams, internal and external. 

• Setting up user pc's and handling user queries and being part of the user support team resolving IT tickets.

• Execute local IT activities (infrastructure, computer, telecom, end-user computing).

• Assist with troubleshooting.

4. Knowledge Management

• Create and update knowledge articles and training materials.

• Act as a super user for IT communications and change management.

Key Stakeholders and Interactions:

You will work closely with local employees, regional IT operations teams, and global IT support functions. This includes collaborating with field service teams, project managers, and external vendors to ensure smooth delivery of IT services and solutions.

Location:

Rosslyn Production Site

To Grow What Matters, You Will Need

• Relevant bachelor's degree required 

• Knowledge of End User Computing environment using Windows based desktops and laptops (Windows 7 and higher) and Apple iOS mobiles. 

• Industry leading certification like ITIL & PMP and knowledge of ServiceNow tool a plus.

• Knowledge of Microsoft SharePoint, Microsoft Office 365, PowerApps, and mobile computing devices is a plus.  

• Focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness. 

• Project management is advantageous. 

Who Are We Looking For?

• Curious, bold thinkers who want to grow their careers and be part of a winning team?

• Market shaping individuals who want to transform the agriculture industry to meet the world's growing need for food

• Collaborators who thrive in a diverse, inclusive work environment?

• Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader

Growing What Matters Starts With You... What We Can Offer To Help You Grow?

• Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time?

• Challenging work assignments that grow your skills, capabilities and experiences?

• Opportunities for international rotations and relocation that will expand your global view and cultural experience?

• Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered?

• Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives. 

• Joining us is a natural opportunity to strengthen your professional network through valuable relationships.

• Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary

• Performance driven culture with a strong focus on speed, efficiency and agility?

To know more about Corteva please watch this video: https://www.youtube.com/watch?v=Bs3CpU29-1M

To apply please click on APPLY TO THIS POSITION