At Corteva Agriscience, you will help us grow what s next. No matter what your role, you will be part of a team that is building the future of agriculture solving the world s food problems through innovation, technology, and putting people first. Corteva has an exciting opportunity for a Customer Support Representative to join our company in this remote role.

The purpose of this role is to deliver exceptional technical support, communicate effectively across teams, contribute to product improvement and ensure seamless experience for customers utilizing the company s software products.

VISA Sponsorship is not available for this position. 

Relocation assistance is not offered for this position. 

This role is 100% remote anywhere in the US.

What You ll Do:

• Resolve software issues via phone, email, or chat
• Log and escalate issues to relevant teams for resolution.
• Provide product training to enhance customer understanding.
• Respond promptly to inquiries and drive to resolution, for escalated issues follow up to ensure issue resolution.
• Maintain constant communication on defects between your assigned domain leads, including Product Manager and Engineering Lead.
• Contribute customer feedback for product enhancement.
• Identify and communicate potential issue trends to leadership and relevant teams.
• Stay updated on new releases and features, including participation in pilot and beta releases
• Develop training material and troubleshooting procedures for support personnel and end-users, for your assigned domain area

Education: 

• You have a high school diploma/GED.  

What Skills You Need:

• Communication: Exceptional communication skills, both written and verbal, to convey technical concepts clearly.
•  Problem-Solving: Ability to resolve complex technical issues and conflicts effectively.
•  Customer Service Orientation: Commitment to providing excellent service to customers and fostering this value in team members.
•  Adaptability: Ability to respond effectively to changes in technology, customer needs, and the business environment.
•  Technical Understanding: Deep knowledge of the company's products, services, and industry tools.

What Makes You Stand Out:

• Bachelor s degree in Agronomy, Crop Science, Agricultural Science, or a related field

Benefits How We ll Support You:

• Numerous development opportunities offered to build your skills

• Be part of a company with a higher purpose and contribute to making the world a better place

• Health benefits for you and your family on your first day of employment

• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays

• Excellent parental leave which includes a minimum of 16 weeks for mother and father

• Future planning with our competitive retirement savings plan and tuition reimbursement program

• Learn more about our total rewards package here - Check out life at Corteva! 

Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.

The salary range for this position is $ to $.

This reflects a reasonable estimate of the targeted base salary for this role. This role is also eligible for an annual bonus. Based on factors such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.

Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.