Corteva Agriscience , the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.
#GrowWhatMatters
We are hiring a Customer Service representative
Learn how you can be our voice in the conversation about the future of agriculture.

The Customer Service Representative supports the customers service and commercial business in specific activities, acting also as back-up for customer service representatives. The role is using wide and dynamic base of information and resources

Customer Service representative interfaces with customer service Leader and also with customer service representatives and coordinates multiple activities which to ensure proper functionality and no interruption in the business.

The Customer Service representative manages orders, prices entries, monitors billing block for orders, ensure in time release for credit blocks and correct flow for transaction execution based on company policies and procedures (SOX compliance).

You Will be a Part of Growing Team
Key Responsibilities

• OTC process (order entry, delivery monitoring etc);

• Pricing coordinator ensure commercial policy in place has the right approval flow and handles pricing set-up for commercial units. This request the ability to use different tools and analyzing skills;

• Handling credit blocks for invoice correction, dispute case, sales adjustments. Ensure proper approval flow and in place DOA for executing such transaction. Investigate disputes raised and monitor completeness;

• Follow-up on credit blocks with credit department. Ensure active customer portfolio confirmed for the season in place is not affected from shipment side by missing credit or delayed credit set-up;

• Responsible for execution and review of SOX control. Ensure monthly review for OTC process, review and document transactions handled by customer service representatives. Provides feedback in relation to transaction execution to customer service Lead and coordinate review for specific reports with the Commercial Leader;

• Customer management:

  • ensure completeness of commercial contracts received/ in place/ approval flow;

  • monitoring collaterals database (if the case) checking and review of collaterals received; active correspondence with commercial and credit where is needed;

  • responsible to initiate and resolve any action in connection with the dispute/claims raised by the customers;

• Reporting, Metrics, Audits: supports overall Business by providing appropriate Customer, Sales, Shipments reports; tracks On-Time-Delivery, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full; regularly obtains customer feedback to continuously improve service delivery.

Supervise

• Reports to Customer Service Country Leader

Key Stakeholders and Interactions

• Internal: Customer Service Leader, Customer Service Representatives, Credit, SME, Commercial

• External: Customers, External auditors

Key scorecard

• Understand the business and ensure proper execution;

• Proactive implication and issue resolution;

• Zero non-compliance during internal or external audits;

• Create business value through transaction optimization;

• Customer service metrics;

• Comply with internal and external control requirements.

Location
Budapest, Hungary

Job Qualifications

• University graduate; finance background is an advantage
• At least 2-3 years' experience in a similar position or in customer service;
• Good command on English and Hungarian for both verbal and written communication;
• Strong attention to details; analytical skills;
• Strong coordination skills with good initiative to problem solve;
• Ability to work autonomously, but also as a team player;
• Cross-functional collaboration;
• Intermediate to advanced knowledge of Microsoft Office (Word/Excel/PowerPoint);
• ERP system knowledge (SAP), advanced excel is an advantage

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To know more about Corteva please watch this video: