Responsibilities

• Orders management (status control, document flow control, help to Sales Representatives in non-standard questions);
• Cross-functional collaboration to solve problems at each stage of order processing;
• Customer master data management (check and approval in SFDC);
• Primary contact for Sales Representative regarding OTC issues;
• Manage discrepancies (pricing, money refund, order changes);
• Work with documents (prepare additional agreements, addendums to the contracts);
• Handle incoming enquiries as appropriate in a timely and responsive manner;
• Act as backup to internal stakeholders on order handling;
• Goods return processing in SAP;
• Original documents collection.

Requirements

• At least 2 years' experience in a similar position or in customer service;
• Strong coordination and communication skills with good initiative to problem solving;
• Strong attention to details;
• Be able to stay organized, calm and constructive under high stress and frequent changes;
• Result oriented;
• Ability to work in a team;
• SAP knowledge is a plus.

To know more about Corteva please watch this video: https://www.youtube.com/watch?v=Bs3CpU29-1M

To apply please click on APPLY TO THIS POSITION