GROWING WHAT MATTERS STARTS WITH YOU

Corteva Agriscience , the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.

#GrowWhatMatters

The Customer Service Representative provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.

As Customer Service Representative you will interact with customers and liaise with multiple business and functional partners to deliver exceptional service to customers and contribute to Corteva's business success. You will manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, you will initiate the corrective actions for resolution of the failure and take the lead role in its resolution for the customer.

It is expected that the Customer Service Representative knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.

We are looking for a candidate to fill a permanent role, with an expected probation period of 6 months.

Location:

• Cremona, Italy
• Flexible 60% site / 40% remote

Your Challenge:

• Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills. Responsible for receiving and record customer complaints and facilitate resolution in cooperation with internal partners.
• Reporting, Metrics, Audits: perform daily activities with a compliance outlook. Keep appropriate records and be able to provide supporting documentation in case of specific requests from Supervisor and auditors

To Grow What Matters, You Will Need

• At least 5 years of experience in customer service/sales administration (internal or external) in a fast change environment
• Process excellent administration, ability to plan and prioritize multiple tasks
• Partnership and accuracy are critical
• Business proficiency in Italian and English are essential
• PC skills: demonstrated ability to work with MS Office and MS Outlook , proficiency in Excel
• Adaptability to routines
• Time management
• Strong experience working with SAP SD module (S/4 HANA)
• Excellent communication and negotiation skills , collaboration with team members is fundamental
• Be able to do troubleshooting for first resolution level
• strong interpersonal skills and adaptability to different social styles are essential
• Ability to interact with various internal departments, distributors/dealers, suppliers, and customers also in an international environment
• Customer service focus; ability to work with management information systems
• Strong negotiation and communication skills with internal and external clients at all levels
• Ability to train; teaching skills and clarity are key for this role

Who Are We Looking For?

• Curious, bold thinkers who want to grow their careers and be part of a winning team?
• Market shaping individuals who want to transform the agriculture industry to meet the world's growing need for food?
• Collaborators who thrive in a diverse, inclusive work environment?
• Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader

Growing What Matters Starts With You... What We Can Offer To Help You Grow?

• Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time?
• Challenging work assignments that grow your skills, capabilities and experiences?
• Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered?
• Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary
• Performance driven culture with a strong focus on speed, efficiency and agility?

To know more about Corteva please watch this video: https://www.youtube.com/watch?v=MtCemN_Wqdk

To apply please click on APPLY TO THIS POSITION