The Customer Experience (CX) Leader is responsible for shaping a world-class customer experience that builds trust and loyalty. This role focuses on ensuring customers receive high-value knowledge, service, and proof of performance from the company's solutions. By leveraging data, customer insights, and best practices, this role will drive the development of processes, tools, and engagement strategies that differentiate the company and reinforce its customer-centric approach.

Major Responsibilities

• Design & Implement CX Strategies: Develop and execute customer experience strategies that align with business goals and enhance customer satisfaction.
• Customer Journey Optimization: Map and refine customer journeys to ensure seamless interactions at every touchpoint.
• Voice of Customer (VoC): Collaborate with Business Intelligence on initiatives to capture customer feedback, analyze trends, and drive improvements based on real insights.
• Customer Experience Segmentation & Personalization: Develop segmentation experiences to tailor customer interactions and engagement.
• CX Metrics & Analytics: Establish and track key performance indicators (KPIs) to measure and drive customer satisfaction, loyalty (e.g., NPS), and retention.
• Cross-functional Collaboration: Work closely with sales, marketing, R&D, and other functions to deliver a unified and consistent experience.
• Work with the business to implement Ambassador programs.
• Develop a robust communication plan to promote the Customer Centricity strategy and bring the voice of the customer to the company.
• Develop a process and channels to handle customer's complaints.
• May be required to travel up to 30% of the time.

Education and Experience

Degree: Business Administration, Marketing, Agribusiness, Data Analytics, or related fields.

Experience:

• 15+ years of experience in customer experience, marketing, commercial strategy, or related fields.
• Proven track record in customer journey mapping, voice of customer (VoC) programs, and customer engagement strategies.
• Experience working cross-functionally with sales, marketing, R&D, and product teams.
• Knowledge of agribusiness, biologicals, crop management, or related agricultural technologies is a plus.

Languages: Fluent in both written and spoken English; proficiency in Spanish is a plus.

Technical Skills: Effective use of computers and MS Office.

Skills:

• Strong expertise in designing and optimizing customer journeys.
• Deep understanding of customer behavior, segmentation, and engagement strategies.
• Ability to drive Voice of Customer (VoC) programs and translate insights into actionable steps.
• Experience developing metrics to measure customer satisfaction, loyalty, and retention.
• Strategic thinker with a hands-on approach to execution.
• Excellent stakeholder management and communication skills.
• Proficiency in CRM, business intelligence, and customer feedback platforms.

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Benefits - How We'll Support You:

• Numerous development opportunities offered to build your skills
• Be part of a company with a higher purpose and contribute to making the world a better place
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program

• Learn more about our total rewards package here - Corteva Benefits

• Check out life at Corteva! www.linkedin.com/company/corteva/life

Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.

Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.

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