Job Description

The Technical Support Intern provides in-field technical support of assigned CLAAS products. 
 

• Provides technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
• Performs necessary repairs to assigned CLAAS products as required.
• Responsible for conducting assigned field test activities as required.
• Regularly prepares and presents detailed technical reports of product performance and reliability issues to CLAAS Service, Product Management, and Engineering.
• Assists with completion of Product Improvement Programs and Campaigns as requested.
• Schedules dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
• Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Reports results and variances daily. Proposes necessary actions and works closely with the Field Support and Warranty Manager.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. 
• Demonstrates regular and punctual attendance at the assigned work location.  

Note:  This position includes extensive travel – during harvest expect 80% - 100% travel; valid driver’s license and passport is required

o    Extensive stays of 1-3 weeks may be required in support of regional harvest activities.  During these times, 2 - 3 weekends away from home at a time is possible.
 

Your profile:

• Working towards a Bachelors’ Degree with emphasis in a technically related field or equivalent experience – Agriculturally based study, a plus
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
• Must be able to meet deadlines and handle a high-volume workload in a fast-paced environment with strong attention to detail.