Job Title:
Technical Support Intern (COOP)
Location:
Omaha, NE, Midwest United States,
USA
Company:
CLAAS
Industry Sector:
Agribusiness
Industry Type:
Equipment, Manufacturing and Technical
Career Type:
Education/Training
Job Type:
Internship/Summer Work Experience
Salary:
Competitive
Job Description:
Job Description:
The Technical Support Intern (COOP) provides in-field technical support of assigned CLAAS products.
- Provide technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
- Perform necessary repairs to assigned CLAAS products as required.
- Responsible for conducting assigned field test activities as required.
- Regularly prepare and present detailed technical reports of product performance and reliability issues to CLAAS Service, Product Management, and Engineering.
- Assist with completion of Product Improvement Programs and Campaigns as requested.
- Schedule dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
- Report customer and dealer visits and territory activity on a regularly scheduled weekly basis.
- Report results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager.
- Adhere to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations and standards.
- Demonstrate regular and punctual attendance at the assigned work location.
Note: This position includes extensive travel – during harvest expect 80% - 100% travel; valid driver’s license and passport is required
- Extensive stays of 1-3 weeks may be required in support of regional harvest activities. During these times, 2 - 3 weekends away from home at a time is possible.
Your profile:
- Working towards a Bachelors’ Degree with emphasis in a technically related field or equivalent experience – Agricultural based study, a plus
- Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
- Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
- Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
- Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
- Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.
To apply please click on APPLY TO THIS POSITION
Job Post Date: 04/05/24
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