Job Description:
 

The Technical Specialist & Trainer is a member of the CLAAS of America (CoA) Technical Support Center (TSC) team who provides technical support and technical training for North American CLAAS Dealers. This role has a primary focus on the support of the CLAAS Combine and front attachments. The position will also provide secondary support to other CLAAS products as demand requires.

•     Responsible for being the expert in encompassing the complete CLAAS Combine and front attachments product ranges.
•     Leads CoA efforts on Technical Service Training on all CLAAS combines and front attachment products. 
•     Creates technical training and videos that are to be published or presented in support of the North American training efforts.
•     Troubleshoots / diagnoses / resolves technical issues over the phone or at customer / dealer location(s) as required to aide in effectively conducting machinery repairs.
•     Develop comprehensive technical reports detailing product performance and addressing technical changes as required.
•     Regularly creates, evaluates, and edits product technical publications, such as field actions, and communications, specifically tailored for the North American market. 
•     Serves as liaison between CLAAS Central Academy & CLAAS of America (CoA) training departments for specific areas of expertise. 
•     Provides input and assistance on the warranty of CLAAS combines and front attachment components.
•     Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. 
•     Demonstrates regular and punctual attendance at the assigned work location.

Note: This position includes some travel (5%- 10%); a valid driver's license and passport are required.

•     Extensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities. During these times, 1 to 2 weekends away from home at a time is possible.

Your profile:

•     Bachelors' degree in Business or Ag related field preferred, or equivalent work experience.
•     2-5 years' work-related experience, preferred.
•     Agricultural equipment experience to include diesel engine technology, CLAAS equipment experience a plus.
•     Proven excellent technical communication skills in both written and oral form.
•     Ability to read engineering prints, especially electro/hydraulic schematics.
•     Proved ability to prepare presentations and present ideas across audiences.
•     Strong ability to work independently in a versatile environment.
•     Expert level understanding of North American harvesting technology.
•     Strong problem solving and decision-making skills.
•     Exceptional Project Management Skills.
•     Advanced computer skills including experience with internet-based applications, databases, and machine/engine diagnostic software(s).
•     Must be able to maintain professionalism and confidentiality at all times.

Full-time Benefits Package Include:

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment