Job Description

The Resident Service Technician repairs machines to the customer’s satisfaction in the field, shop or customers location.  Removes, installs, repairs, disassembles, assembles, performs failure analyses of all CLAAS equipment including engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, electronic and computer applications, heating and air conditioning (HVAC).

• Troubleshoots and repairs customer machines at customer jobsites
• Uses SIS to order parts, troubleshoot machine systems and research problems
• Machinery Inspection
• Machinery Set-Up and Adjustment
• Uses laptop to enter labor, fill out service reports and complete warranty reports
• Uses service manuals and parts books to look up specs and parts for repairs
   

Your profile:

• Diesel Tech School Degree preferred, or equivalent work experience
• 3-5 years’ experience in a field service technician role, preferred
• Prior experience in troubleshooting methods and tools required
• Must provide personal tools for position
• Working knowledge of CLAAS parts, a plus
• Excellent oral and written communication skills
• Excellent customer service skills.
   

Full-time Benefits Package Include:

• Premium free health, dental, vision, short-term disability, and long-term disability;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment