Job Description

The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to system users, and analyzes, troubleshoots, and evaluates regional application and network problems. The position coordinates and consults with a wide variety of other IT resources to resolve user problems to meet special needs; provides direction, support, and training to end users to support their software, networks, and hardware and mobile devices.

• Supports Information Technology needs across the North America business entities, including deployment of new sites/locations, computers, mobile devices, and training.
• Coordinates with CLAAS Global IT resources to resolve local and regional problems.
• Completes inbound and outbound logistics of computing equipment.
• Supports asset management solutions.
• Supports standardization across all North America sites (client, network, servers, and software). Upholds Security and Confidentiality procedures.
• Provides Direct and professional interaction with end users and outside customers (in person, by phone, or by email).
• Provides advanced IT Network troubleshooting within the Region and escalate (Network) related technical issues and user complaints in a timely and effective manner to Product Owner.

Note:  Some travel to other North American sites as business needs dictate may be required wither by auto and/or air.  A valid driver’s license with a verifiably safe driving history and passport are required.
 

Your profile:

• BS in Computer Science, MIS or similar field or equivalent work experience, highly preferred.
• 2+ years of relevant work experience preferably in an industrial environment.
• Excellent knowledge of standard desktop and laptop systems 
• Excellent working knowledge of WANs \ LANs (WIFI, TCP/IP, Switching / Firewalls and Routing) as well as MFA and SSO technologies.
• Basic working knowledge of backup procedures.
• Working knowledge of DHCP, DNS, and Microsoft servers.

Full-time Benefits Package Include:

• Premium free health, dental, vision, short-term disability, and long-term disability;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care & Fertility Resources Programs;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment