Job Description:

The Dealer Process Manager plays a critical role in the successful implementation and ongoing management of dealer-related digital processes. The position is responsible for ensuring the seamless coordination between the retail dealer systems and the dealer networks, directly contributing to operational excellence and business growth.

• Coordinates and manages the rollout of new dealer processes related to the FARMPOINT system integration.
• Monitors progress and success of implementation activities, identifies challenges early, and drives corrective action plans.
• Leads cross-location coordination to ensure consistent rollout.
• Serves as primary liaison between CLAAS, vendors, and dealers to ensure clear communication and alignment during system use.
• Supports process design efforts to align FARMPOINT functionalities with CLAAS business models and dealer workflows.
• Facilitates requirement gathering and communicates inputs to internal development teams to shape system enhancements based on dealer feedback.
• Organizes and conducts training sessions on CLAAS Partner Office tools to enable adoption and effective usage by dealer staff. 
• Provides dealers with analytics-based insights to optimize parts ordering and inventory management.
• Drives continuous improvement initiatives to streamline the aftersales chain and enhance customer satisfaction.
• Oversees efficient parts inventory management to maintain optimal stock levels while minimizing excess or obsolete parts.
• Analyzes storage and logistics data to improve parts storage efficiency and reduce turnaround times.
• Implements and maintains key performance indicators (KPIs) such as inventory turnover and fulfillment lead times.
• Manages escalated parts-related issues by coordinating cross-functional teams to ensure swift resolution and minimize operational impact.
• Note: This position includes frequent travel; a valid driver's license with an annually verifiably safe driving history and passport are required. The position will require overnight travel and weekend or evening work.

Your profile:

• Bachelor's degree Computer Science, MIS or similar field or equivalent work experience or;
• Bachelor's degree in business administration, Engineering or related discipline, Data Science, or related field preferred, not required.
• 3-5 years of relevant work experience preferably in a dealer environment.
• Proven experience in process management, project coordination, or dealer/retailer operations, ideally within the agricultural or related industries
• Experience using Tableau or other relevant report creation software.
• Demonstrates strong analytical skills for monitoring business processes, system implementation, and performance tracking
• Communicates effectively and interacts professionally with diverse internal and external stakeholders
• Manages multiple priorities in a dynamic environment and adapts to evolving role responsibilities
• Shows proficiency in office software; experience with CLAAS Partner Office tools or similar platforms considered advantageous
• Strong understanding of dealer processes, especially in parts and service-related areas
• Affinity for data and digitalization
• Brings experience in system implementation at a dealer level; project management skills preferred

Full-time Benefits Package Include:

• Premium free health, vision, short-term disability, and long-term disability;
• Competitive rate dental plans;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment