Job Description:

The Customer Account Manager is responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers. This role plays a pivotal role in liaising between internal departments such as parts, service, finance, etc. to ensure a holistic support for accounts / customers within the assigned territory. The position develops the sales territory for future growth and maintains relationships within given guidelines and provides after sales product follow-up and supports equipment operations as needed.

•    Responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers. 
•    Responsible for the attainment of targeted retail (new and used equipment) and service sales and the promotion of products and customer relations for the company within assigned territory.
•    Responds to customer queries and identify new business opportunities among existing customers.
•    Role with actively liaise with cross-functional internal teams to improve the entire customer experience.
•    Strategically supports accounts / customers in finding the best solution for their farm based on their circumstances and needs
•    Outbound pro-active calling to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence.
•    Managing and building up the relationship along the entire customer lifecycle (sales - new and used, service, parts) with focus and understanding of the customers' needs.
•    Responsible for the implementation of approved marketing tools to strengthen product and market knowledge to improve retail sales results.
•    Responsible for customer relationship management, including factory visits; or assists with coordination of field demonstrations and trainings.

• Note:  This position includes extensive travel - a valid driver's license with verifiable continuous safe driving history is required. Some extensive stays may be required in support of marketing and farm show activities during peak seasons. 

Your profile:
•    4 year College Degree in Agriculture or related field or equivalent experience, required.
•    Minimum of 2 years' experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer, preferred.
•    Must have solid knowledge about farming business and the economics that drives farmers' decision making..
•    Prior experience using CRM tools (e.g. salesforce) to document customer touch points and build account pipelines.
•    Must have excellent written and verbal communication skills.
•    Excellent problem analysis and problem solving skill set.
•    Knowledge of CLAAS products and retail finance process a plus.