Job Description:

The CLAAS ND Complex Manager is responsible for the growth of a multi-branch dealership brand while ensuring the highest level of customer service. The role is responsible for leading a culture that is fully aligned with the CLAAS brand strategy. The Complex Manager has the necessary competencies to effectively manage business results for multi-retail locations including but not limited to: Profitability of equipment Sales (new and used), Parts & Service, and appropriate inventory management. The position is responsible for implementing sustainable processes to support all functional areas through the effective management of finance, administration, personnel, and safety.

• Responsible for the utilization of competencies to build, develop, and lead a team in a flexible and functional multi-location organization to profitably grow Ag dealership business.
• Responsible for revenue, as well as defining and implementing standards and processes for tactical growth in cooperation with CLAAS North America leadership.
• Controls and manages operating expenses, including budget in assigned region(s).
• Manages after sales support to CLAAS retail customer base, ensure after sales service is above peer groups (Best in Class).
• Analyzes and identifies gaps and develops / implements strategies with the intention of strengthening, optimizing, and expanding business options.
• Acts as a change agent to align and execute business decisions and / or relationships in accordance with the CLAAS North America strategy.
• Performs “go to market” analysis of business with the intention of increasing market penetration and brand awareness.
• Monitors appropriate CLAAS branding and corporate identity within CLAAS Retail to ensure that the brand image is successfully transported into the market with maximum impact.
• In cooperation with North America Human Resources, hires, trains, develops, and appraises staff effectively. Identify employees’ skills and develops them by coaching and counseling on a regular basis. Conducts performance appraisals timely and provide continual feedback on performance. Takes timely corrective action as necessary and in accordance with company policies. Works closely with the North America Human Resources Department to handle disciplinary matters, grievance resolutions, and other personnel related issues.
• Ensures direct reports are compliant to all local, regional and country laws in relation to business practices, employment and safety.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. 
• Demonstrates regular and punctual attendance at the assigned work location. 
• Note:  This position includes frequent travel by auto; valid driver’s license with a verifiably safe driving history is required. May require overnight travel and weekend or evening work.
   

Your profile:

• Bachelor’s degree in Business Administration, Ag Economics or related field desired.
• 7+ years of experience in running and growing retail operations within relevant industry sectors. 
• Entrepreneurial business mindset with a strong drive to innovate and seize new opportunities
• Strong understanding how Parts and Service Departments Function, contribute to store profitability, and customer satisfaction.
• Business, Sales, and Customer minded individual with practical industry experience.
• Proven ability to effectively manage a multi-store environment while supporting customer driven directives.
• Excellent sales management skills. Strong networking and negotiation skills. Ability to persuade and influence others.
• Knowledge of captive dealer networks.
• Advanced experience in team supervision / management to include training and staff development.
• Experience and proven success in optimizing dealer performance and growth.
• Proven ability to successfully launch new product lines into market.
• Proven customer relationship management skills.
• Effective change agent and decision maker with a clear vision with the ability to implement measurable improvements
• Ability to read and interpret financial statements.
• Exceptional written and oral communication skills, ability to maintain confidentiality and tact.  .
• Knowledge of local, regional and national regulations for business practices, employment and safety.
• Farm background preferred, not required
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.