Parts managers are responsible for product inventory, warranty and service support to external customers.
What responsibilities will I have?
- Knowledge of company parts inventory titles/names and uses
- Develop and manage the parts and warranty process for a manufacturing or product import company.
- Set strategy for support standards for critical items and new product introductions.
- Set and approve warranty and service-policy matters.
- Develop key relationships with manufacturer to negotiate warranty, product performance and service.
- Ensure technical information, bulletins, product upgrades and recalls are effectively managed.
- Assist in the management of dealer/technical representative service, maintenance training and dealer’s customer installation process.
- Responsible for ensuring progress on preventative customer care activities.
- Set the priorities for service and customer care actions.
- Serve as a communicator between the customer and service staff.
What education and training is required?
An associate’s degree in business or mechanical field is required.
To pursue a career as parts manager:
The following high school courses are recommended: agricultural education, mathematics, business and computer courses.
Where can I work?
As a parts manager you can work for a parts retailer, equipment dealer or a salvage yard.
Future Job Market / Outlook
The future outlook for a parts manager will be good over the next five years.
Suggested Professional Organizations and Associations
- National Ag Retailers Association
- National Association of Equipment Dealers
- Regional equipment dealer associations