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Parts Manager

 

Overview

Parts managers are responsible for product inventory, warranty and service support to external customers.

 

 

What responsibilities will I have?

  • Knowledge of company parts inventory titles/names and uses
  • Develop and manage the parts and warranty process for a manufacturing or product import company.
  • Set strategy for support standards for critical items and new product introductions.
  • Set and approve warranty and service-policy matters.
  • Develop key relationships with manufacturer to negotiate warranty, product performance and service.
  • Ensure technical information, bulletins, product upgrades and recalls are effectively managed.
  • Assist in the management of dealer/technical representative service, maintenance training and dealer’s customer installation process.
  • Responsible for ensuring progress on preventative customer care activities.
  • Set the priorities for service and customer care actions.
  • Serve as a communicator between the customer and service staff.

 

What education and training is required?

An associate’s degree in business or mechanical field is required.

 

To pursue a career as parts manager:

The following high school courses are recommended:  agricultural education, mathematics, business and computer courses.

 

Where can I work?

As a parts manager you can work for a parts retailer, equipment dealer or a salvage yard.

 

Future Job Market / Outlook

The future outlook for a parts manager will be good over the next five years.

 

Suggested Professional Organizations and Associations

  • National Ag Retailers Association
  • National Association of Equipment Dealers
  • Regional equipment dealer associations