Location: Headquarters, Oceano CA
Reports to: Customer Service Manager
Salary Range: $39,924 - $50,050 (based on experience and education)
Employee Benefits
Profit Sharing – Annually
401k - Eligibility after 3 months. 100% matching up to 6% of salary
Health Insurance - Eligibility after 1 month, 100% paid for employee and 50% for dependents/spouse/domestic partner (Medical/Vision/Dental/Life & LTD)
At Bejo Seeds, Inc., we are dedicated to fostering diversity and inclusion in our workplace. As an equal opportunity employer, we welcome veterans and individuals with disabilities to join our team. Our primary focus revolves around delivering high-quality, market-specific vegetable seeds. As a vital part of the global Bejo team, we are actively involved in various aspects of our industry, including breeding, seed production, marketing, sales, trials, product development, and customer support.
A Brief Overview
The Customer Service Representative plays a vital role in ensuring exceptional customer satisfaction within our commercial sales division. Reporting to the Customer Service Manager, this position is responsible for providing timely assistance to customers, processing orders accurately, and addressing inquiries and concerns effectively. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.
Essential Activities
- Serve as the primary point of contact for customers, handling inquiries, complaints, and issue resolutions with professionalism and courtesy.
- Process customer orders accurately and efficiently, ensuring smooth order processing and timely delivery.
- Collaborate with internal teams such as the sales department and warehouse staff to coordinate order fulfillment, inventory management, and logistics.
- Build and maintain strong relationships with customers and colleagues, providing product information, assistance, and support as needed.
- Utilize ERP systems and order management software to manage customer interactions and maintain accurate records.
- Continuously identify opportunities to improve customer service processes and procedures, contributing to enhanced efficiency and customer satisfaction.
- Adhere to company policies and standards, complying with all guidelines and protocols
Qualifications
- Bachelor’s or Associate degree in Marketing, Agriculture, Business Administration or related field preferred.
- 1-3 years of work experience in customer service or related field.
Knowledge, Skills & Abilities
- Capable of adapting communication style to effectively interact with diverse customers, including directors, sales teams, and warehouse staff.
- Strong verbal and written communication skills to effectively interact with internal teams and external parties.
- Analytical skills and attention to detail. Ability to analyze complex data and logistical information to identify trends and discrepancies.
- Demonstrates agility in problem-solving, remaining calm under pressure, and making sound decisions to address customer inquiries and challenges effectively.
Our people are passionate about what they do, the products they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family and culture that values collaboration, innovation, and dedication, we're the right company for you.
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