Technical Service Specialist (BASF-Chemetall)

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Job Title: Technical Service Specialist (BASF-Chemetall)
Location: Charlotte, NC, South United States, USA

Company: BASF - We Create Chemistry
Industry Sector: Agribusiness
Industry Type: Input Retail, Cooperative and Related Crop Services
Job Type: Full Time

Job Description: Now Hiring! Technical Service Specialist (ECT-Chemetall)

Territory: North Carolina & South Carolina

We are looking for a Technical Service Specialist to join our Chemetall Team; this individual will cover North Carolina and South Carolina.

Come create chemistry with us!

As a Technical Service Specialist (TSS) you will have responsibility that leads and coordinates all technical, purchasing, inventory, reporting activities, manage assigned projects, and respond to customer needs and complaints for our customer accounts within the Carolinas.

This position offers an incentive bonus plan, company car, laptop, phone, and all travel expenses covered by the company; travel for this role is 50% daily travel within your territory with occasional overnight travel.

As a Technical Service Specialist (ECT-Chemetall), you create chemistry by...

Being the first line of technical support with customers. Providing in-depth technical service to key customers.
Fostering a Safety mindset acting as a safety ambassador for your customers.
Completing all required BASF compliance training and pass all required technical training utilizing the BASF / Chemetall CL3 platform.
Training of plant personnel, line audits, startup new processes, troubleshooting problems.
Coordinating test work and participating in plant functions, such as system cleanup, team audit meetings, process analysis, and inventory management.
Planning visits with the purpose of bringing value to the customer. The goal is to develop and strengthen relationships with key stakeholders (regular touchpoints with quality, engineering, line supervisors, operations etc.)
Communicating with a written service report utilizing driven comments of action items and findings. Uploading the information in Salesforce and notifying all key stakeholders.
Participating in business reviews to continually reinforce our value proposition keeping our customers out of the zone of indifference.
Setting each account with the proper process instructions for the chemical process supplied by BASF / Chemetall.
Educating our customers on proper handling of chemicals, reagents, and sample submission procedures.
Assisting & facilitating the installation, troubleshooting and training of proper use of process equipment.
Looking for opportunities to add business whenever possible.

If you...

Bachelors Degree in Chemical Engineering, Chemistry, or Engineering is preferred.
Minimum of 2 years of technical experience with pretreatment, coatings, surface treatment, metalworking and adjacent industry applications preferred.
Willingness to learn new skills and techniques associated with different product applications and chemical programs.
Understanding of Manufacturing Plant operations and the importance of safety.
Technical expertise regarding products, specifications, processes, operations, testing, and data collection.
Technical Support: strong troubleshooting, root cause analysis, and problem-solving skills; along with analytical experience for testing and technical evaluation.
Experience with inventory management/control and product ordering.
Comfortable using a computer; familiar with Salesforce and Microsoft 365.
Collaborate and take direction/feedback from senior colleagues to improve and grow professionally.
Physical Requirements: ability to stand and walk for long periods of time and ability to lift 50lbs.
Travel Requirement: 50% travel within your territory with occasional overnight travel within your territory.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

Flexible work arrangements whenever possible
Highly competitive retirement savings plan with company match and investment options
Well-being programs that include comprehensive mental health support for you and your household family members
Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
Back-up child and elder care with discount programs for families of all ages and stages
Mentoring and career development opportunities that allow you to share, learn, and thrive
Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
Employee crisis support for when the unexpected happens
Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.

To apply please click on APPLY TO THIS POSITION

Job Post Date: 06/17/25