Who are we:

We're a leading Northeast family-owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on-farm protein production services; and grain, fertilizer, and ingredient procurement.

We're a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 850 team members, we're a growing company in an essential sector - agriculture!

Learn more here: https://www.thewengergroup.com

What your day looks like:

Position Summary

This position is responsible for developing and maintaining all aspects of the customer relationship with assigned accounts in specific feed (poultry) and egg market segments primarily working with medium-to-large accounts.

Primary Responsibilities

• Ensure adherence to Wenger policies, methods, and disciplines

• Build and manage relationships with customers and prospects by developing a bond and connection and being the voice of the customer within TWG as the customer liaison.

• Develop a complete understanding of the customer needs, business structure & strategy, segment & industry awareness including understanding consumer preferences, marketing trends, sales channels, and how the customer differentiates and competes in their market space.

· Create and execute a relationship management plan for assigned customers and present it to management on a regular basis

• Attend and coordinate customer production meetings to develop feedback loops on conversion performance and take ownership of feedback within TWG to address or resolve any concerns and opportunities.

• Develop or leverage existing opportunities to gain operational efficiencies or deepen customer connectivity that may include:

· Evaluating customer specific requirements from order placement through invoicing

· Utilizing our Nutrition Services team to evaluate and create feed products, conduct supporting lab analysis, and develop Quality Assurance controls to enhance customer satisfaction and brand security

· Identifying synergies within TWG that would be of mutual benefit to the Company and Customer

· Be "on call" as the primary customer contact within the company and resolve customer issues promptly with the support of TWG and ensure follow-up and issues are resolved to customer's satisfaction.

· Maintain an ongoing network of communication between customers, contract producers, prospects, and related industry representatives as well as all appropriate TWG personnel.

· Develop and carry out sales strategies to successfully obtain additional feed business.

· Timely follow-up of customer accounts receivable as necessary.

· Maintain timely and thorough customer records.

· Other duties as assigned

Who you are:

Educational Background

• Bachelor's degree in business management, animal science, or food marketing required

Professional Experience / Industry Knowledge

• Five years' sales experience in egg industry, animal feed, feed ingredients, or food marketing required
• Proven track record of effective relationship management experience including prospecting, relationship building, closing sales, and after-sales support

• Direct production experience in the animal feed and egg market required

• Experience or familiarity with manufacturing and distribution is desirable.

Skills and Competencies

• Excellent written, verbal, and presentation communication skills

• Solid organizational skills including attention to detail and multitasking skills
• Ability to hold conversations and ask articulate and complete questions to develop a deep comprehension and perspective around complex customer needs and situations.
• Ability to work independently and without supervision.
• Ability to maintain a flexible schedule for availability at times that meets industry or customer needs.
• Excellent interpersonal skills and behaviors, verbal and written communication, group presentations, highly organized,
• Proficient with Excel, Word, PowerPoint and communication tools.
• Engaged, proactive, and have an optimistic attitude
• Be a self-starter and manage multiple tasks simultaneously.

Physical Requirements

• Ability to travel to customers up to 75% of the time.
• Ability to traverse a variety of internal and external landscapes as needed.
• Ability to travel locally, nationally, and internationally as needed.
• Ability to climb stairs and ladders and be exposed to a variety of weather and temperatures.
• Ability to sit and use computer for long periods of time.

In addition to our more traditional benefits, we also offer great perks and numerous resources for professional development and team building:

• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• Employee Discount Programs (Perks at Work)
• Employee referral program
• Encouraging and collaborative culture

What our benefits are:

• Paid Time Off, Floating Holiday, Volunteer Day, Parental Leave, etc.
• Carebridge Employee Assistance Program

For all full-time members:

• Medical
• Dental
• Vision
• Health Savings Account (HSA)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Life Insurance/Accidental Death and Dismemberment Insurance
• Short-Term & Long-Term Disability
• Pet Insurance

Each team member has the potential to earn a yearly bonus based on the achievement of company goals.

The Wenger Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type as protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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