• Build and manage relationships with customers and prospects, becoming a trusted advisor, by developing a bond and connection and being the voice of the customer within The Wenger Group (TWG) as the customer liaison.
• Develop a complete understanding of the customer needs, business structure & strategy, segment & industry awareness including understanding consumer preferences, marketing trends, sales channels, and how the customer differentiates and competes in their market space.
• Attend and coordinate customer production meetings to develop feedback loops on conversion performance and take ownership of feedback within TWG to address or resolve any concerns and opportunities.
• Develop solutions that lead to account preservation and profit maximization and own this process.
• Create plans and eliminate confusion by establishing clear and consistent communication.
• Help customers manage risk with Procurement through bookings and grain market intel
• Generate new ideas to solve customer problems, including being aware of new ingredients
• Visit farms regularly to understand feed performance, opportunities, and gain first-hand knowledge of the customer's production site(s) and build relationships with producers.
• Develop or leverage existing opportunities to gain operational efficiencies or deepen customer connectivity that may include:
  • Evaluating customer specific requirements from order placement through invoicing
  • Collaborate with our Procurement and Nutrition Service teams to evaluate and create feed products, leverage new ingredients, conduct supporting lab analysis, and develop Quality Assurance controls to enhance the customer satisfaction and brand security
  • Develop account plans that include vet and nutrition support, KPI reporting, veterinary needs, all tailored to customer segments.
  • Identifying synergies within TWG that would be of mutual benefit to the Company and Customer, leveraging resources such as our lab, HR, IT and Safety.
• Be "on call" as the primary customer contact within the company and resolve customer issues promptly with the support of TWG and ensure follow-up and issues are resolved to customer's satisfaction.
• Maintain an ongoing network of communication between customers, contract producers, prospects, and related industry representatives as well as all appropriate TWG personnel.
• Develop and carry out sales strategies to successfully obtain additional feed business.
• Timely follow-up of customer accounts receivable as necessary.
• Maintain timely and thorough customer records.
• This role is an on-site position located at our Corporate Headquarters in Lancaster, PA

• Bachelor's degree in Business Management, Animal Science, or Food Marketing
• 1-2 years' sales experience in animal feed, feed ingredients, or food marketing
• Direct production experience in the defined market segment of responsibility (poultry, swine, etc.)
• Proven track record of effective relationship management experience including prospecting, relationship building, closing sales, and after-sales support.
• Core personal qualities:
  • Engaged, pro-active and an optimistic attitude
  • Ability to hold conversations and ask articulate and complete questions to develop a deep comprehension and perspective around complex customer needs and situations.
  • Be a self-starter and manage multiple tasks simultaneously.

• Ability to work independently and without supervision.
• Maintain periods of travel by car (occasional flying) and a flexible schedule for availability at times that meets industry or customer needs.
• Excellent interpersonal skills and behaviors, verbal and written communication, group presentations, highly organized, computer capable with excel, word, power point and communication tools.

• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• Employee Discount Programs (Perks at Work)
• Employee referral program
• Encouraging and collaborative culture

• Paid Time Off, Floating Holiday, Volunteer Day, Parental Leave, etc.
• Carebridge Employee Assistance Program

• Medical
• Dental
• Vision
• Health Savings Account (HSA)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Life Insurance/Accidental Death and Dismemberment Insurance
• Short-Term & Long-Term Disability
• Pet Insurance

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