• Provide leadership and operational direction to the shared services functions, by ensuring the teams understand the mission and align the priorities of the team to support those of the business.
• Develop delivery strategies and performance metrics that ensure that the organization support the objectives of the business units related to operational performance and cost improvement.
• Oversee the service center to ensure exceptional service delivery that meets or exceeds service level agreements (SLAs) and achieves productivity and efficiency for each customer of Wenger Global Procurement's Shared Services operation.
• Collaborate with business unit management and functional leads to define standardized business processes.
• In conjunction with leadership, establish and track key performance indicators (KPIs) to ensure targets are met, identifying areas for improvement and implementing strategies to enhance overall efficiency and effectiveness.
• Regularly communicate expectations and ensure departmental performance goals are clear and understood, prioritizing attainable business unit outcomes.
• Effectively manage service requirements within budget and establish adequate controls and audits to maintain accountability in cost management.
• Ensure all service center activities comply with internal policies and external regulations.
• Coordinate with leadership and department stakeholders to identify areas to streamline processes through improvements in technology and workflow.
• Implement directives from the leadership team across the select shared services, ensuring alignment with organizational goals.
• Identify and attract top talent to join the Shared Services team.
• Provide support for training programs to enhance the skills and knowledge of team members, fostering continuous professional growth and development.
• Establish a methodology to transition in-scope work from the business to the service centers. Proactively seek out opportunities to expand the reach of the organization through expanding the services it offers.

• Bachelor's degree in business, Accounting, Finance, Operations Management, Supply Chain Management, Agribusiness, or a related field.
• Minimum of 5 years' experience in shared services or a related field, with at least 3 years' experience in a leadership role.
• Experience in the Agribusiness industry is a plus.
• Strong leadership and team management.
• Exceptional communication and interpersonal skills.
• Excellent problem-solving capabilities.
• Ability to motivate others and drive change throughout an organization.
• Experience with process improvement methodologies, such as Lean Six Sigma.
• Demonstrate core values in all aspects of leadership.
• Demonstrate proactive, collaborative relationships with internal customers and stakeholders, proving the value of the GBS through active engagement, process excellence, and metric-driven performance reporting.

• Paid Time Off, Floating Holiday, Volunteer Day, Parental Leave, etc.
• Carebridge Employee Assistance Program
• Medical
• Dental
• Vision
• Health Savings Account (HSA)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Life Insurance/Accidental Death and Dismemberment Insurance
• Short-Term & Long-Term Disability
• Pet Insurance

• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• Employee Discount Programs (Perks at Work)
• Employee referral program
• Encouraging and collaborative culture

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