Position Overview

This position is accountable for administration and maintenance of Wide and Local Area Networks WANs/LANs Remote Access/VPN systems wireless networks voice VOIP networks and Internet systems.

Key Responsibilities

• Provide technical support for network and voice or related hardware and software including problem tracking troubleshooting and end user assistance.
• Act as an escalation point to the End User Services group for all Network and Voice issues including after hours emergencies.
• Configure deploy upgrade and maintain Cisco network switches Cisco WLAN and HPE Aruba EdgeConnect SD-WAN.
• Escalate problems to service providers as appropriate and coordinate external support and service requests to ensure proper resolution.
• Maintain network perimeter security configuration of firewalls and other security hardware/software to protect systems and proprietary information.
• Assist with developing and maintaining Palo Alto firewall policies.
• Monitor network performance and manage bandwidth allocation for internal/external access including Internet LAN/WAN and voice networks.
• Assist the Network Technology Manager with network infrastructure production environment backup and recovery projects including the development and testing of contingency plans.
• Assist in the day to day administration of Cisco Unified Communications and Microsoft Teams calling.
• Experience in Azure deploying infrastructure and Network resources such as Azure Expressroute VPN VNets Network Security Groups virtual firewalls.

What is expected of you and others at this level

• Intermediate knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
• Solves a range of straightforward problems
• Analyzes possible solutions using standard procedures
• Receives a moderate level of guidance and direction

Minimum Qualifications & Skills

• Bachelorâs Degree in Business Administration Computer Science or related field required
• 2-5 yearsâ relevant experience required
• CCNA or similar industry standard network certification preferred.
• Excellent organization and communication skills
• Ability to work in and foster a team-based environment
• Critical thinking and strong problem-solving skills