Customer Support Specialist


Apply to this position
Job Title: Customer Support Specialist
Location: Clovis, CA, West United States, USA
Company: TELUS Agriculture
Industry Sector: Agribusiness
Industry Type: Precision & Ag Tech
Career Type: Scientist
Job Type: Full Time

Job Description:

TELUS Agriculture is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here s the impact you will make and what we will accomplish together

The Customer Support Specialist acts as an advocate for TELUS Agriculture clients and their day-to-day needs. This individual provides customer service to existing and potential TELUS Agriculture clients. Daily responsibilities include answering calls and emails in our inbound support line, assisting in escalated and documenting support cases.

Here s how

  • Serve as a customer facing resource for all incoming calls and emails
  • Provide exemplary support for all TELUS Agriculture products and services through phone or email channels
  • Outstanding listening skills and phone etiquette
  • Document all incoming cases and interactions and clients within TELUS Agriculture's CRM program
  • Follow-up with customers and provide updates to ensure resolution
  • Set high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms
  • The ability to submit and identify software issues in writing and submit via JIRA software
  • The ability to prioritize tasks
  • Basic knowledge of browser configuration for example Internet Explorer, Firefox and Chrome operating systems
  • Develop and execute initiatives to reduce support inquiries and increase customer happiness
  • Meet and exceed customer satisfaction by exceptional follow through
  • Possess curiosity and initiative towards learning new products and services
  • Educate customers on new features and releases
  • Basic functionality of iOS devices
  • Other duties as assigned
  • Ability to work early morning shifts and availability on Saturdays

What you bring to this role

  • Exceptional communication skills, both written and verbal
  • Previous experience in Agriculture
  • Cloud-based software experience a plus
  • Ability to make quick, accurate, and appropriate decisions.
  • Exceptional skills in keyboard and operating computer systems.
  • A proven track record of delivering outstanding customer service
  • Flexibility to adapt to a constantly changing environment
  • Exceptionally strong work ethic and ability to be flexible on working hours
  • Positive, energetic and outgoing personality

Who is TELUS Agriculture?

Our growing team of global experts are passionate about leveraging our world-class technology and innovation to tackle one of the most pressing social challenges of our time more efficient production, while lowering the impact on the environment. We believe that by delivering digital insights and solutions that empower and connect producers to consumers we can improve the quality, safety and sustainability of our food and consumer goods.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and restaurants. Our solutions are comprised of the latest technologies to enable all organizations in agribusiness, animal health, food, beverage, consumer goods and retail: Exceedra, Agrian, TKXS, Farm At Hand, Decisive Farming, Muddy Boots, AGIntegrated, Blacksmith Applications, Herdtrax and Feedlot Health Management Services.

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture. It doesn t matter who you are, what you do or how you do it, at TELUS Agriculture, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

At TELUS Agriculture, let s make the future friendly.

To apply please click on APPLY TO THIS POSITION
Job Post Date: 04/29/22
Here are some other jobs you may be interested in applying for.
Want notifications for new jobs like this? Provide your information below to setup an alert.
 

Grow your career on AgCareers.com

Advanced Search See All Jobs
Red Alert

Register for your free AgCareers.com account to receive exclusive information and features.

Candidate | Employer

Close[X]