A technical support representative is responsible for providing technical support to clients and guiding them through any technical problems that they may encounter. Job responsibilities of a technical support representative include finding solutions for clients who encounter technical problems, guiding clients through steps to eliminate problems, maintenance of work programs and technology, improving the performance of the system and recommending changes to increase efficiency, redirecting client to correct resource, maintaining records of client problems and solutions, and keeping up-to-date on the latest hardware and software to ensure ability to help clients.
Typically, a bachelor's degree in information technology or a related field is required to be a technical support representative. Helpful job skills include strong communication skills, effective listening skills, ability to multi-task, consistent positive attitude, strong customer service skills, knowledge of software and hardware, and strong problem-solving skills. The future job market outlook for a technical support representative is fair.