We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.
Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.
We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.
We are currently looking for a Parts Manager to join us in our Dunn store.
BASIC FUNCTIONS AND RESPONSIBILITIES
Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
Executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals
Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
Maintains and reviews monthly parts reports
Assists with the development and training of Parts Department personnel and completes performance reviews for Parts Department counter salespeople and other Parts staff (including Outside Parts Service & Sales, if applicable)
Assists with counter sales to support customer needs
Maintains all departmental tools, equipment, and vehicles in good working order
Submits parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed
Promotes and merchandises parts and accessories, as required for part marketing plan
Executes annual Parts Department goals and budget, in alignment with the organization s financial and operational objectives
Performs other managerial duties, as required, and location functionality duties, as needed
Always conducts self so as to be an ambassador of the dealership
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
High School Diploma or equivalent experience
2+ year experience in Parts Department operations
Experience leading others
Ability to use standard desktop applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Basic understanding of financial principles relative to Parts Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills, required
Strong organizational skills and leadership abilities
Ability to operate a forklift, preferred
PHYSICAL DEMANDS
Weight Requirements: Lifting up to 50 lbs.
Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sitting
Visual: Working with PC, smart devices, and close detailed work
Driving: Occasional Short and long distances
Dexterity: Ability to grasp and manipulate standard tools and office equipment
Noise: Medium to High
Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.
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