Position Title: Service and Product Support Specialist

Job Status: Full-time 
Department: Poettinger Canada

Reports To: Service Manager

Position Summary
The Service and Product Support Specialist oversees the Prairie Provinces territory (Alberta, Sasketchewan, Manitoba) and supports sales growth and dealer development as a service and product liaison. Working closely with the Territory Sales Manager and providing service support to dealership personnel is the key to this position. 

Duties and Responsibilities
Under the supervision of the Service and Product Support Manager, the duties and responsibilities of the Service and Product Support Specialist include, but are not limited to, the following:

• Respond to dealer inquiries regarding after sales service issues (via telephone or personally);
• Visit dealers to provide training and instructions on service, maintenance and machine assembly issues;
• Set up and participate in exhibitions and shows;
• Provide support in resolving warranty issues;
• Report product quality issues to headquarters;
• Submit reports as needed for customer visits, trade shows and product issues;
• Train dealership personnel on the POETTINGER product line;
• Help dealership personnel with on-line ordering of machines, parts etc. and warranty claim submittal; 
• Assist dealerships in machine set-up and start up at the customer when appropriate;
• Assist dealerships regarding after sales service issues, performing diagnostics and repairs;
• Organize and assist dealerships with field demonstrations and sales promotion activities;and 
• Other duties as assigned.

Minimum Requirements

• Sound knowledge of agricultural mechanics and hydraulics;
• Must live in the Prairie Provinces (Alberta, Sasketchewan, Manitoba);
• Must provide some personal tools to help in the field if necessary;
• Should have 3 to 5 years of experience in customer service in the Ag Equipment industry;
• Must be self-motivated and able to work independently;
• Willingness to travel occasionally to Europe and/or in the United States/Canada for training and/or meetings;
• Valid Driver’s license;
• Microsoft Office experience;
• Excellent presentation skills and the ability to communicate technical information to a variety of audiences;

Key Relationships
This position interfaces with internal and external contacts:

• Internal: Management, Sales, Marketing, Spare Parts
• External: Equipment Dealers, Event Organizers, Customers

Working Conditions

• Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
• Able to work on a computer for long periods of time;
• Required to work “on the road’ while traveling throughout assigned region;
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy;
• Required to meet a number of deadlines which may cause stress;
• The position requires at least 50% travel; and
• Must be able to lift at least 50 lbs

Interested candidates should click the APPLY TO THIS POSITION icon to apply online today!