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Account Representative, Customer Experience (temporary)


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Job Title: Account Representative, Customer Experience (temporary)
Location: Calgary, AB, Western Canada, Canada
Company: Nutrien Ltd.
Industry Sector: Agribusiness
Industry Type: Chemical, Pesticide and Fertilizer
Career Type: Sales/Retail
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: Competitive
Apply to this position
Apply to this position

Account Representative, Customer Experience  (temporary) - (Calgary, Alberta, Canada)
Why work at Nutrien? Great question!
 
Safety is a core value at Nutrien. Keeping every employee safe, healthy and secure is our top priority. Nothing is more important than seeing our people go home safe at the end of every single day.
 
While working here you will have the opportunity to grow your career while helping us feed the future. We pride ourselves in hiring from a variety of backgrounds and truly believe that it is our differences that make us stronger so we hope you will join us.
 
In addition to exciting and challenging opportunities, Nutrien offers competitive salaries, great benefits and performance based incentives.
 
Outside of the skills and necessary qualifications, you will be committed to sustaining our safe and positive work environment while welcoming working side by side others in a diverse culture. Culture at Nutrien is the core of everything we do and all employees are respectful of diverse opinions and views.
 
Reporting to the Senior Supervisor and as a member of Customer Experience team, this position is responsible for activities related to the management and control of order placement of Nutrien’s customers. This position directly interacts with customers and internal stakeholders to support the execution of sales transactions. Additional tasks in terms of analysis and reporting are also expected.
 
What you will do:
  • Communicate with customers regarding their needs and expectations of our products and services
  • Process orders efficiently and accurately for customers
  • Learn and understand our Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions
  • Satisfy customer inquiries regarding: order status, product availability, product specifications, shipping documents, product safety, etc
  • Act as a resource for assigned Sales Managers regarding the daily activity of shared accounts
  • Collaborate with Sales, Transportation, Product Management, Credit, and carriers along with our plants/terminal/warehouses to manage customer order activity and complete sales transactions
  • Coordinate the most cost-effective mode of transportation, including product sourcing from Nutrien plants, terminals and warehouses
  • Organize, plan, and confirm shipment schedules
  • Communicate product availability and loading hours/outages to customers and carriers
  • Assist customers and Sales team with ad-hoc reporting requirements
What you will bring:
  • Ideal candidate should have a Bachelor’s degree in Agriculture, Business, Supply Chain or related four-year degree
  • A passion for Customer Experience and a minimum of 5+ years of related experience
  • Proficiency in Microsoft Office products, particularly MS Excel, is required
  • Working knowledge of SAP is a strong asset
  • Excellent communication skills is essential
  • Strong interpersonal skills and aptitude to excel in a team environment
  • Experienced in a variety of software programs and applications with an aptitude to learn new systems
  • High attention to detail and proven ability to work under pressure
  • Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
  • Capacity to identify pain points in processes/systems and recommend and implement possible solutions
  • Possess strong problem resolution and analytical skills along with the ability to exercise independent decision-making within established guidelines
  • Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems
  • Preferred experience or background in an Agriculture, Commodities or Industrial Chemicals is beneficial but not required
  • Seasonal overtime will be required during peak periods
Are you a good match? Apply today!
Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace.  We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics
This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.
To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook and Twitter 
 
**EOE race/color/sex/sexual orientation/gender identity/disability/veteran
To apply please click on APPLY TO THIS POSITION
Job Post Date: 08/09/19
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