Midway Farm Equipment is a family operated agricultural machinery and parts dealership. We specialize in selling and servicing farm equipment from leading brands such as Massey Ferguson, Gleaner, Precision Planting, Versatile and many other leading short line brands. Midway Farm Equipment was founded in 1932 and maintains its single store roots while servicing all of the upper Midwest 5 state region.

Purpose: The Service Manager oversees daily operations of the service department, ensuring efficient workflow and high-quality service. Here are the key responsibilities for this position:

Responsibilities:

• Leading service department by setting timelines, providing technical guidance and quality control to other shop technicians.
• Check in with technicians at least four times a day for status updates, answer questions, or provide technical assistance.
• Train and develop service staff using best practices in utilizing available company resources, diagnostics, customer satisfaction and brand promotion
• Complete final inspection of work performed to ensure quality of service provided.
• Provide phone support for customer service technical related inquiries.
• Address and resolve customer complaints and issues promptly.
• Control non-productive time, breaks, vacations, sick leave, and personal leave.
• Continually monitor and evaluate the performance of service staff, provide feedback and continual training.
• Ensures the Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
• Monitors performance metrics monthly to assure achievement of departmental goals.
• Control Service Department expenses while maintaining quality services for customers.
• Work with area schools to provide Service internship opportunities and develop new talent.

Requirements:

• Minimum of 15 years of experience in a dealership setting for repair of agricultural equipment, diesel trucks or construction equipment.
• Proven ability to lead, motivate, supervisor, and coach a team of technicians.
• Experience working with brands such as Agco Challenger, Gleaner, Massey Ferguson, Versatile, or Cummins is beneficial
• Excellent understanding of maintenance practices, diesel engines, powertrains, and hydraulic systems.  
• Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
• Excellent customer service skills
• Ability to work extended hours as needed. 
• Valid driver’s licenses with verifiable safe driving history.
• Excellent interpersonal and verbal communication skills 
• High attention to detail 
• Appreciation for quality control and efficiency.

You will earn/be eligible for...

• Medical, dental and vision coverage
• Health Savings Plan (HSA)
• Life and disability insurances
• AFLAC supplemental coverage
• Simple IRA & company match
• Paid time off:
  • 90 hours of paid vacation
  • 54 hours of paid sick time
  • Seven Paid Holidays
• Bereavement Pay
• Company-provided uniforms