Vaccine Customer Representative - Morgantown, WV

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Job Title: Vaccine Customer Representative - Morgantown, WV
Location: Philadelphia, PA, Mid-Atlantic United States,

Company: Merck
Industry Sector: Agribusiness

Job Description: Job Description

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources . They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases . The Vaccine Customer Representative (VCR) i s the primary point of contact for a variety of customers within their assigned geography.

These customers may include health care pro viders such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. W ithin their geography there are a diverse set of health care locations that they will call upon in order to execute their role including : clinics , health departments, integrated delivery systems , and hospitals . The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.

The primary activities include:

  • Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attributes in accordanc e with product labeling , and CDC and professional society recommendations.

  • Provid ing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes , customer feedback, marketplace dynamics, and progress towards quality goals.
  • Provid ing customers with key insights by k eeping apprised of professional and health care environment knowledge through self-study of company - provided scientific , product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials .
  • Utilizing analytical skills and tools to e ngage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
  • Assist ing customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
  • Regularly monitor ing their business performance against objectives using company provided tools.

  • Develop ing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics.
  • Maintain ing product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.


  • Within select customer accounts , act s as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers ( Managed Care Organization /payers , employers, state policy ) , and their patients' needs . Identifies business opportunities and makes information available to relevant stakeholders to support th e identified immunization needs.
  • For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams , etc.) to outline customer strategy for interactions/ relationships aimed at improving immunization rates .

This territory covers: Morgantown, WV

The ideal location to reside is within this territory.

Travel (%) varies based on candidate's location within the geography.

This position reports to : Customer Team Leader

Position Qualifications:


  • Bachelor's Degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Required Skills:

  • Demonstrated aptitude to excel in current or previous educational or professional roles
  • Ability to work both independently and within a team environment
  • Strong organizational and time management skills
  • Excellent interpersonal and communication skills

Other Requirements:

  • Valid Driver's license

Preferred Skills/Experience:

  • Ability to convey technical concepts accurately and clearly
  • Prior experience working in a technical/scientific field or healthcare environment

  • Previous sales, account management, consultative, or customer service experience
  • Experience developing and executing a plan for engaging customers and meeting customer needs
  • Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
  • Ability to analyze metrics to assess progress against objectives
  • Vaccine's experience

Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide. MSJR

Who we are ...

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for ...

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

For positions located in the United States and Puerto Rico - Subject to applicable law, all new hires (including internal transfers) must demonstrate that they are fully vaccinated against COVID-19 or that they qualify for a medical or religious exemption to this vaccination requirement. New hires (including internal transfers) to a position that, as determined by the Company, requires routine collaboration with external stakeholders (such as roles in health services or customer-facing commercial or research-based roles) ("Customer-Facing Role") who are not vaccinated must qualify for a medical or religious exemption and be in a position that the Company determines can accommodate unvaccinated employees without causing an undue burden to business operations. If, following dialog with the candidate as appropriate, it is determined that the candidate either a) does not qualify for a religious or medical exemption or, b) for candidates applying for Customer-Facing roles, it is determined that allowing the candidate to work without vaccination would cause an undue burden to the Company, the candidate will be ineligible for hire or transfer, or any offer of employment or transfer (if applicable) will be revoked. Please note that notwithstanding the approval of any reasonable accommodation, the Company reserves the right to monitor, modify, or revoke any such accommodation if it is determined, following dialog with the employee, that the accommodation is no longer effective or results in an undue burden to the Company.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here to request this role's pay range.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Not Specified

1st - Day

Valid Driving License:

Hazardous Material(s):

Number of Openings:

To apply please click on APPLY TO THIS POSITION

Job Post Date: 01/20/23
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