Requisition ID: 36336 

Job Description:

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences together. With a customer-first mindset, we make doing business with McCain easy. 

About the role. 

As a Digital HR Specialist, you will be a part of a Global team specializing in our Global HR Systems, such as UKG, SuccessFactors, SAP ECC, and ServiceNow. As part of a team of Digital HR Specialists you will act as a Super User or subject matter expert of our HR technology, delivering front line support, providing consultation on how HR processes and technology intersect, and solving business problems via the delivery of technology improvements, either independently or as part of a team.
 

This role is based out of one of our Employee Experience Centres in a hybrid work setting, where three days a week will be spent in the Florenceville, Global Technology Center office. (8806 Main Street, Florenceville-Bristol, New Brunswick, Canada, E7L 1B2) 

What you ll be doing. 

• Manage our operational issues case queue by investigating and troubleshooting problems arising within our Global HR system landscape (UKG Dimensions, SAP SuccessFactors, SAP EEC, and ServiceNow), ensuring an appropriate resolution or path forward is identified and documented, and end users are kept up to date on the progress of their issue. 

• Validating elevated access requests and provisioning appropriate role-based permissions to our HR Systems to prevent any data breaches. 

• Reinforcing our security model through processes and controls (i.e., audits) and building, changing, and deploying security model changes that have been approved via governance.

• Leading business stakeholders through release upgrades by helping to identify and understand the impacts of changes and focusing testing or change management activities around this. 

• Understanding the impact of system changes to develop test scripts and/or execute testing and solution validation alongside end users; clearly articulating these changes, identifying where additional communications, training, or documentation may be required, and delivering. 

• Successfully managing the execution of identified improvements related to our HR systems efficiently and effectively ensuring business requirements are fully understood and documented from stakeholders, an appropriate solution is identified and socially or technically validated, and that proper change management and communication processes are followed. 

• Driving internal continuous improvement by identifying opportunities for enhancement in your respective portfolio and contributing to the improvement process. 

• Keeping system, team, and process-related documentation up to date and relevant.

• Participating in HR projects as required, including research and preparation of documents, testing, implementation of recommendations, and planned sustainment of products. 

What you ll need to be successful. 

• A minimum of 2 years of experience is required 

• Bachelor's or Master's degree in Human Resources Management/Information Technology or a related discipline preferred  

• Experience working with UKG, SAP SuccessFactors, and ServiceNow or similar HR tools

• Advanced knowledge of Excel and MS Office tools

• Strong critical analysis of problems, process design thinking, and interpersonal skills 

• Ability to effectively prioritize and manage time to deliver on commitments

• Ability to work effectively and collaboratively with a geographically dispersed team 

• Fluent in English 

About the team. 

The team is a dynamic global team of seven Digital HR subject matter experts who are passionate about their work and bring a sense of fun to everything they do. As the go-to problem solvers at the intersection of IT and HR, we support the regions by ensuring seamless maintenance and innovation across all HR platforms. The team fosters an engaging and collaborative atmosphere where your expertise is valued, and every day brings new and exciting challenges. 

About McCain. 

Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.

Leadership principles. 

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

The McCain experience. 

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you ll find opportunities to learn, grow, and thrive. Join us and experience why we re better together. 

Compensation Package: $58,800.00 - $78,500.00 CAD annually + bonus eligibility 

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.