Requisition ID: 38897  

Job Description:
  

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. 

About the role. 

Reporting to the North American Collaborative Planning, Forecast and Replenishment (CPFR) Manager, the CPFR Analyst will have the critical responsibility to support customer satisfaction initiatives while transforming and elevating our collaborative Ways of Working across the North American region.  

The successful candidate will drive our continuous improvement initiatives that enhance McCain Foods' competitiveness and ensure that we make doing business with McCain easy. 

As a key resource within the Customer Experience SC team, the primary responsibility of the role is to support a Customer Centric approach by taking a holistic review of the McCain client relationship and provide specific insights on required business process improvements. The role will support both the Customer Excellence and Sales Teams initiatives and foster joint business planning initiatives following “Best in Class” industry practices. Specific focus and analysis will be directed to Service Level Failures root cause, Internal vs External forecast comparisons, Customer replenishment and Operator / Store Product Availability insights and Non-Compliance punitive fees evidence. Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess superb analytical capabilities, outstanding business insight, and excellent verbal and written communication skills. The ability to work independently within broad guidelines, function effectively under time constraints wit 

This individual will actively collaborate with our Sales, Customer Service, E2E Network Operations, Supply Chain Excellence teams. 

** This role can be based in any of our three locations: Oakbrook, IL; Toronto, ON; Florenceville-Bristol, NB. 

What you’ll be doing. 

• Operational Excellence: Support strategies to enhance operational efficiency in key areas such as Order Fulfillment, Customer Self Service, Operational Alignment & Execution and Cost to Serve. 

• Analyze sell-in and sell-out forecasting trends and align future demand to meet the trends and current market conditions. 

• Execute value-added services to drive competitive advantage and improved effectiveness. 

• Gain insight into the Customer's operations and understand their needs. 

• Identify, gather, and interpret relevant data, assisting with root cause analysis and problem resolution to meet inventory and in-stock targets. 

• As part of the collaborative forecast process investigate demand variation and identify action plans to correct and present to Customer. 

• Liaise with Sales and Marketing to gather data and generate demand plan for execution of promotional activity. 

• CPFR Continuous Improvement: Drive continuous improvement initiatives that support improved planning, forecast and replenishment collaboration with key strategic customers. 

• Proactively identify and prioritize customer specific opportunities for improvement and create action plans to support corrective measures and process optimization while eliminating non-value activities. 

• Monitor and report KPI customer specific scorecards. Provide observations of performance and present actionable insights for management and customers. 

• Develop dashboards and reporting that highlights where initiatives are performing relative to targets and suggest opportunities for improvement based on analysis. 

• Develop new procedures and protocols as needed to support process improvements and customer collaboration efforts. 

• Engage with Cross functional teams supporting Supply Chain process improvement projects. 

• Successfully demonstrate the management of multiple requests and projects at one time, while meeting key stakeholder timelines and expectations. 

• Future Focused: 

• Provide analytics and reporting to define opportunities to support customer specific Supply Chain consistency and reliability efforts. The focus will be on Customer Supply Chain priorities, Order Management compliance and OTIF. 

• Refine a more efficient exception management process to meet and exceed all KPI's and Service Level Agreements. 

• Works well within planning organization. Provide progress and improvement feedback to deliver scalable and sustainable efficiencies. 

• Provide analytical support for projects, new processes, and proposals. 

What you’ll need to be successful. 

• Experience: 5+ years of progressive experience in Supply Chain with Food and/or related CPG industry exposure. Detailed understanding of order to cash processes. 

• Proven track record of driving operational excellence and achieving results. 

• Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex concepts and strategies clearly. 

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data-driven insights to make informed decisions and drive improvements. Experienced and highly competent with using Power BI and Excel. 

• Demonstrated ability to develop and implement strategic initiatives that drive operational efficiency and customer satisfaction. 

• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and levels of the organization. 

• Strong SAP competencies include exposure to transactional research and error resolution. 

• Highly proficient in Microsoft Office Suite Software Programs, Power BI and BluJay TMS. 

• Education: Bachelor’s Degree. MBA or Advanced Degree is a plus. 

• Language: English fluency. French Canadian a plus. 

OTHER INFORMATION 

• Travel: 5% 

• Job is primarily performed in a standard office environment. 

About McCain. 

Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters. 

Leadership principles. 

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results. 

The McCain experience. 

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together. 

Our purpose is grounded in building meaningful relationships. We’re big believers in the power of working together in person—it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details. 

Compensation Package: $58,800.00 - $78,500.00 . USD annually + Bonus eligibility 

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs.