Job ID: R2000566938 
 

Job Description:
 

The Labour Management team is responsible for maintaining and evolving the labour program that supports our stores across the country. We work in close partnership with the Operations team to stay in tune with what s happening on the ground, ensuring our labour models reflect real-time operational needs and business priorities.

As store processes evolve and new programs are introduced, we adapt and refine our labour strategies to ensure optimal labour allocation across all departments. Our goal is to deploy labour spend effectively while supporting excellent customer service and efficient store operations.

We pride ourselves on building strong, trusted relationships with our partners by delivering high-quality results and by focusing on how we deliver them. We lead with integrity, collaboration, and a deep commitment to making the right decisions for our customers, colleagues, and the business.

Joining our team means working on high-impact initiatives that directly shape how our stores operate. You ll gain deep insights into retail operations, contribute to meaningful change, and grow your career all while being part of a team that values fun, learning, and collaboration.

About The Role

As the Senior Manager, Industrial Engineering, you will play a pivotal role in shaping and executing our Enterprise Labour Strategy. Reporting to the Director of Labour Management, you will lead a team of Industrial Engineers and manage a portfolio of strategic initiatives that enhance labour efficiency and operational productivity across our retail stores. This role offers a unique opportunity to blend hands-on operational insight with data-driven decision-making. You will collaborate cross-functionally with key stakeholders, lead change, and foster a culture of continuous improvement. We're looking for a strategic thinker and people leader who thrives in a dynamic environment and brings a proactive, solution-oriented mindset.

What You ll Do

•  Lead and coach a team of Industrial Engineers to develop and continuously refine engineered labour standards, labour models, and productivity benchmarks.
•  Manage a portfolio of strategic initiatives affecting store labour, from business case development and financial modeling to implementation and post-mortem analysis.
•  Build, validate, and maintain labour models and scheduling tools using the Workforce Management System.
•  Partner with cross-functional teams including Finance, Store Operations, Merchandising, and IT to assess labour impact and support enterprise decision-making.
•  Conduct labour impact assessments, develop full contribution business cases, and influence key business decisions related to new programs, initiatives, and store processes.
•  Drive change management efforts to support the successful adoption of new labour standards, tools, and processes throughout the enterprise.
•  Design and deliver training and enablement content to support internal teams in understanding and applying labour engineering practices.
•  Identify opportunities to improve store productivity and operational efficiency, using Lean, Six Sigma, or similar methodologies.
•  Utilize advanced Excel functions and business intelligence tools (e.g., Power BI, Tableau) to analyze large data sets and create actionable insights and reports.

Who You Are

•  A collaborative team player who builds strong relationships based on trust and respect.
•  A confident, data-driven problem solver who thrives on translating insights into action.
•  Results-driven with a focus on continuous improvement and operational excellence.
•  A strong communicator with the ability to tailor messages to technical and non-technical audiences, including senior leadership.
•  A flexible and self-motivated professional who can adapt to shifting priorities and manage ambiguity effectively.
•  Passionate about operational excellence and contributing to a high-performing, purpose-driven culture.What You Bring
•  Bachelor s degree in Engineering or a related field (P.Eng or equivalent designation considered an asset).
•  3+ years of experience applying industrial engineering principles in a business or retail environment.
•  Demonstrated experience leading and developing high-performing teams.
•  Strong attention to detail and analytical rigor, with experience managing large data sets.
•  Proficiency in Microsoft Excel, PowerPoint, Word, Outlook, and Teams.
• Strong knowledge of labour forecasting, productivity measurement, and process improvement methodologies.
•  Experience building and delivering data-driven presentations to diverse audiences, including executive leadership.
•  Ability to thrive in a dynamic environment, manage ambiguity, and deliver against tight deadlines.
•  Technical skills in SQL, SAS, Power BI, and Tableau are considered strong assets.
•  Hands-on experience with Workforce Management systems is an asset.
•  MOST certification is a plus.
•  Occasional travel to store locations may be required.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars Environment, Sourcing and Community and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values Care, Ownership, Respect and Excellence guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits these are some of the many reasons why we are one of Canada s Top Employers, Canada s Best Diversity Employers, Canada s Greenest Employers & Canada s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
 

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
 

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.