Job ID: R2000564883
 

Job Description:
 

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
 

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Does working with some of Canada s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way.  Keep reading to learn more!
 

Director, SRE ,   Brampton, ON

We are seeking a Director of Site Reliability Engineering (SRE) to lead and evolve our reliability and operations strategy across a large network of retail grocery stores and pharmacies. This role is a unique blend of engineering leadership, operations, and retail technology. You will be responsible for ensuring the availability, performance, and scalability of mission-critical systems while maintaining the costs.

This is not a typical SRE role your impact will be felt in store systems, pharmacy platforms, edge computing, and in-store IoT infrastructure, ensuring our customers and associates experience seamless service and reliability every day.

What You ll Do

• Lead and grow a team of SREs and technical operations engineers focused on store infrastructure and distributed systems reliability.
• Define and own the SRE vision and roadmap for in-store technology platforms, ensuring scalability, uptime, and performance across thousands of endpoints.
• Partner with retail IT, application engineering, and store operations teams to understand the nuances of in-store technologies and develop strategies for resilient systems.
• Establish and maintain SLOs/SLAs, error budgets, and incident response processes across all production systems.
• Implement and improve observability practices (monitoring, alerting, logging, tracing) for both central systems and edge/retail endpoints.
• Drive adoption of automation and DevOps practices to reduce manual toil, improve deployment velocity, and maintain infrastructure-as-code at store scale.
• Lead postmortems and continuous improvement processes after incidents, with a focus on long-term reliability.
• Oversee disaster recovery and business continuity planning for store infrastructure and critical services.
• Champion security, compliance, and privacy best practices in partnership with security and privacy teams.

What you Bring

• 12+ years of experience in infrastructure, DevOps, or SRE roles, with at least 3 years in a senior leadership capacity and 5-7 years in leadership capacity (Sr. Manager, Team lead).
• Experience leading distributed SRE teams supporting cloud, edge, or hybrid infrastructure environments.
• Strong background in Linux and windows systems, networking, and cloud-native technologies (Kubernetes, containers, etc.).
• Deep knowledge of CI/CD pipelines, configuration management (e.g., Terraform, Ansible), and observability stacks (e.g., Prometheus, Grafana, openTelemetry).
• Track record of building high-availability systems and delivering measurable improvements in uptime and performance.
• Familiarity with store technologies such as POS systems, edge computing platforms, or pharmacy software.
• Experience managing vendor relationships and SLAs in high-scale retail operations

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported.  We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs.  Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars Environment, Sourcing and Community and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values Care, Ownership, Respect and Excellence guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits these are some of the many reasons why we are one of Canada s Top Employers, Canada s Best Diversity Employers, Canada s Greenest Employers & Canada s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
 

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.