Job ID: R2000590312
 

Job  Description:

Loblaws Companies Ltd. is currently seeking highly motivated candidates to fill the position of Analyst, Customer Service in Accounts Receivables within our Enterprise Business Services team.  This position interacts with internal and external customers to provide information in response to inquiries.  The analyst will be involved in implementing process improvement initiatives to better serve the customers.

Key Responsibilities

• Managing database records and drafting status reports on customer service issues
• Lead process improvement initiatives to increase productivity and efficiency; set process standards where appropriate
• Update process flowcharts for reference and training purposes.
• Become subject matter expert (SME) in the Customer Service module of HighRadius
• Maintain relationships with other internal departments as well as client base to improve business performance.
• Monitor and ensure all master data meets company Data Standards
• Lead process improvement initiatives to increase productivity and efficiency; set process standards where appropriate
• Analyze and summarize Master Data issues to prepare appropriate solutions/clarifications to respond to customers.
• Maintain relationships with other internal departments as well as client base to improve business performance

Requirements and Skills

• Previous applicable industry experience, minimum 3 years or a combination of education and experience.
• Strong written and verbal communication skills
• Possess a customer centric mindset and have ability to negotiate positive outcomes for both the business and the customer.
• Strong organization and time management skills, with the ability to prioritize and multitask daily activities in a fast-paced environment.
• Analytical and problem-solving skills
• Strong interpersonal and collaboration skills with ability to develop strong relationships
• Ability to delegate work and follow up for completion
• Strong working knowledge with Excel/Word/Outlook/Teams working in a Windows environment.
• Familiarity with SAP, HighRadius and Microstrategy systems considered an asset.
• Ability to work independently or as part of a larger team
• Self-motivated and agile to work remotely when possible

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.