• Enter, maintain, and update customer orders and data in the ERP system (JD Edwards/Oracle preferred).
• Review daily production, receipt, and shipment documentation for accuracy.
• Provide production, inventory, and shipment reporting to customers.
• Reconcile inventory discrepancies between internal systems and customer systems.
• Support end-of-month reporting and billing accuracy.
• Process customer shipping orders and verify inventory availability.
• Ensure DOT-regulated Bills of Lading and Safety Data Sheets (SDS) accompany shipments.
• Communicate shipping instructions to internal teams and carriers.
• Respond to customer inquiries professionally and participate in routine customer calls.
• Maintain organized documentation per company and customer requirements.
• Serve as backup support for other Customer Account team members.

• Strong attention to detail and data accuracy.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.

• Customer service or administrative experience.
• Experience in a manufacturing or regulated environment.
• Experience with ERP systems, preferably JD Edwards/Oracle.
• Associate's degree or equivalent work experience preferred.

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